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Rob21

Lutron HomeWorks QS driver issues

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I have Lutron shades, lights, and fans integrated into my C4 system. Everything has been great with the exception of these two things.
 

Control4 does not know the state of the fan after it is turned on. (Video below)

 

Control4 seems to miscommunicate with the Lutron driver when controlling the shades. (Video below)

If anyone could help me solve these issues I would greatly appreciate it!

https://photos.app.goo.gl/MGvnc3Cx87dzdJGf6

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Wow I finally found someone else with the same problem I have with my Lutron shades. I have RadioRA 2, but the same issue where when you close the shades fully from C4 environment, you then have have to press the open button TWICE from seeTouch keypad. 

Do you have the Lutron app too?  For me, when I close the shades from C4, the Lutron app still continues to show the previous shade level (fully open for example).  I’m convinced now this is a bug with the C4 integration or driver, not a Lutron issue.  Never had a problem when these were integrated with an RTI system. 

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1 hour ago, dinom said:

Wow I finally found someone else with the same problem I have with my Lutron shades. I have RadioRA 2, but the same issue where when you close the shades fully from C4 environment, you then have have to press the open button TWICE from seeTouch keypad. 

Do you have the Lutron app too?  For me, when I close the shades from C4, the Lutron app still continues to show the previous shade level (fully open for example).  I’m convinced now this is a bug with the C4 integration or driver, not a Lutron issue.  Never had a problem when these were integrated with an RTI system. 

Who do you think we should contact to fix the bug?

 

If anyone else has any information on this please help us out!

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I already worked with Lutron and they pretty much determined it was a Cotrol4 issue. 

I’m hoping that now I’m not the only one experiencing this, someone from C4 (Ryan?) will see this and help get the right folks involved. I already spoke with my C4 dealer, and he didn’t have any ideas. 

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3 minutes ago, dinom said:

I already worked with Lutron and they pretty much determined it was a Cotrol4 issue. 

I’m hoping that now I’m not the only one experiencing this, someone from C4 (Ryan?) will see this and help get the right folks involved. I already spoke with my C4 dealer, and he didn’t have any ideas. 

I hope so! Lets keep at it and hopefully someone will be able to help us.

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Also, how long have you had this issue?  Did you just get your shades installed recently?

Also, do you use the Lutron app at all?  If so, when you close the shades fully in C4 does it not show correct shade level in the app?  Just wondering if the symptoms are the same as mine. 

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1 hour ago, dinom said:

Also, how long have you had this issue?  Did you just get your shades installed recently?

Also, do you use the Lutron app at all?  If so, when you close the shades fully in C4 does it not show correct shade level in the app?  Just wondering if the symptoms are the same as mine. 

I have had this issue since the day I got my Control4 system set up (about two years now).

 

I do not use it but I do have the Lutron Connect app. When I close the shades fully in C4 it does not show the correct shade level in the Lutron app (so same symptoms as you). When I click the lutron button on my wall the lutron app realizes the state for the shade but then I have to click the button another time for the shade to actually do anything. 

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Yup exactly the same. If this is a long existing bug, I’m surprised just you and I are reporting it. Unless not many here with Lutron shades. 

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Based on the driver information, Control4 was the creator of the Lutron drivers, not Lutron itself. So Control4 used the published API and created their own drivers. So I think C4 is on the hook to fix this, if we can convince them there is a bug. 

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