Tom FitzGerald 0 Posted December 17, 2020 Share Posted December 17, 2020 I have updated to latest app version 1.1.2 with OS 3 on iPhone11. it worked fine for c3 months but has now simply stopped working so I receive no call when gate bell is rung. 4Sight subscription up to date. Have any Apple settings changed recently that would cause a disconnection? Quote Link to post Share on other sites
Matt Lowe 629 Posted December 18, 2020 Share Posted December 18, 2020 have not heard of anything. Might try rebooting your main controller the intercom agent may be locked up. Quote Link to post Share on other sites
Rob21 8 Posted February 4 Share Posted February 4 Same thing happened to me. This could definitely just be a coincidence but I opened the intercom app on my phone and then rung it from the doorbell or one of my t3s. The call went through in the app and when I closed it it continued to work. Quote Link to post Share on other sites
Bmwbball88 3 Posted February 9 Share Posted February 9 Mine doesn’t work on an iPhone either.. to say my wife is pissed would be an understatement. (Doorbird intg) but that should matter. It does still ring the t3. Just not phones Quote Link to post Share on other sites
eddy.trochez 161 Posted February 9 Share Posted February 9 For those having issues with IA not working. Go to your coustomer.control4.com account and delete the devices from the devices list. Not the users, only the devices. Log in to your IA app and try again. Quote Link to post Share on other sites
Gary Leeds UK 516 Posted February 9 Share Posted February 9 4 hours ago, eddy.trochez said: For those having issues with IA not working. Go to your coustomer.control4.com account and delete the devices from the devices list. Not the users, only the devices. Log in to your IA app and try again. Done the above will not let me login - Come on Control4 Get a Grip and roll out the Update Quote Link to post Share on other sites
Gary Leeds UK 516 Posted February 9 Share Posted February 9 We had to delete the App and reinstall to get it working again Quote Link to post Share on other sites
Bmwbball88 3 Posted February 9 Share Posted February 9 It is getting a bit ridiculous. We all know the code is in there they just can’t get it right. Quote Link to post Share on other sites
bdo21 9 Posted February 15 Share Posted February 15 I had this issue as well - thanks for the advice above - will give it a go... Quote Link to post Share on other sites
timbooo 6 Posted February 24 Share Posted February 24 Is there an easy way to disable Intercom Anywhere now that it has been rolled into the single app? Use the touchscreen for the door, phones and tablets all ringing as well is annoying. Quote Link to post Share on other sites
Matt Lowe 629 Posted March 1 Share Posted March 1 On 2/24/2021 at 4:09 PM, timbooo said: Is there an easy way to disable Intercom Anywhere now that it has been rolled into the single app? Use the touchscreen for the door, phones and tablets all ringing as well is annoying. you can program in different call groups based on a various number of events. Quote Link to post Share on other sites
dinom 51 Posted March 2 Share Posted March 2 I’m not seeing the intercom feature inside the C4 app. Is this supposed to be available for iOS already? Quote Link to post Share on other sites
South Africa C4 user 800 Posted March 2 Share Posted March 2 4 hours ago, dinom said: I’m not seeing the intercom feature inside the C4 app. Is this supposed to be available for iOS already? 🤣😇 Quote Link to post Share on other sites
dinom 51 Posted March 2 Share Posted March 2 I take that as a no? A few posts above made it seem otherwise. Quote Link to post Share on other sites
Gary Leeds UK 516 Posted March 2 Share Posted March 2 5 hours ago, dinom said: I’m not seeing the intercom feature inside the C4 app. Is this supposed to be available for iOS already? It Comes and Goes Its the New Control4 Way - Now you see - Woops is gone South Africa C4 user 1 Quote Link to post Share on other sites
timbooo 6 Posted March 2 Share Posted March 2 The usuals will be along soon telling us everything is great. Meanwhile clients are lining up to replace DS2s with Ring or Nest Hello. wnpublic 1 Quote Link to post Share on other sites
South Africa C4 user 800 Posted March 2 Share Posted March 2 1 hour ago, Gary Leeds UK said: It Comes and Goes Its the New Control4 Way - Now you see - Woops is gone This... and at the moment, it is gone... for the brief period it has worked, it has been great, Quote Link to post Share on other sites
manutdsoc2020 2 Posted March 5 Share Posted March 5 So are we supposed to use the intercom app or the C4 app now? Quote Link to post Share on other sites
South Africa C4 user 800 Posted March 5 Share Posted March 5 2 hours ago, manutdsoc2020 said: So are we supposed to use the intercom app or the C4 app now? As at yesterday... the intercom app... to be honest, I have not checked today to see whether Control4 have enabled this (again) on the Control4 app. Quote Link to post Share on other sites
dinom 51 Posted April 1 Share Posted April 1 I just got my Chime installed and the Intercom Anywhere app has been working OK for a few days. But today it wouldn't ring when someone rang the doorbell, so I tried logging out of the app and now tried to log back in. Now it's saying my login credentials are incorrect (says it can't validate my account). I'm using my standard customer.control4.com email and password, and it does not work. Any ideas? I tried uninstalling and reinstalling the app as noted above, but no go. Thanks. Quote Link to post Share on other sites
Bmwbball88 3 Posted April 1 Share Posted April 1 yesterday it didn't ring at all in my IA app on my iphone. I get this technology stuff is hard but if they can't deliver the IA experience then something needs to change. its getting a bit ridiculous. Quote Link to post Share on other sites
Matt Lowe 629 Posted April 2 Share Posted April 2 21 hours ago, dinom said: I just got my Chime installed and the Intercom Anywhere app has been working OK for a few days. But today it wouldn't ring when someone rang the doorbell, so I tried logging out of the app and now tried to log back in. Now it's saying my login credentials are incorrect (says it can't validate my account). I'm using my standard customer.control4.com email and password, and it does not work. Any ideas? I tried uninstalling and reinstalling the app as noted above, but no go. Thanks. can you log in to customer.control4.com? Quote Link to post Share on other sites
Matt Lowe 629 Posted April 2 Share Posted April 2 21 hours ago, Bmwbball88 said: yesterday it didn't ring at all in my IA app on my iphone. I get this technology stuff is hard but if they can't deliver the IA experience then something needs to change. its getting a bit ridiculous. are you on ios or andoid? Mine has been flawless since its been installed. Quote Link to post Share on other sites
dinom 51 Posted April 2 Share Posted April 2 I was able to log in finally after rebooting my iPhone. Thanks for the input everyone. Quote Link to post Share on other sites
Matt Lowe 629 Posted April 2 Share Posted April 2 21 minutes ago, dinom said: I was able to log in finally after rebooting my iPhone. Thanks for the input everyone. sometimes its the simple things in life Quote Link to post Share on other sites
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