Gary Leeds UK Posted December 26, 2020 Share Posted December 26, 2020 System is - HC800 with 2 EA1 and Mini Door Station - Software 3.2.1 All drivers are up to date. We do not have any history showing is this down to us have a HC800 or do we have a issue ? Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted December 28, 2020 Author Share Posted December 28, 2020 Do we have any ideas ? Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted January 7, 2021 Author Share Posted January 7, 2021 Take it - I`m the only one with a issue Quote Link to comment Share on other sites More sharing options...
prabeau Posted January 7, 2021 Share Posted January 7, 2021 Never used it but just checked. The agent is there and able to get query history. HC800 on 3.1.3 Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted January 7, 2021 Author Share Posted January 7, 2021 10 minutes ago, prabeau said: Never used it but just checked. The agent is there and able to get query history. HC800 on 3.1.3 Cheers ~ will have a word with Chris to see if we can ID the issue Quote Link to comment Share on other sites More sharing options...
hank31980 Posted February 16, 2021 Share Posted February 16, 2021 Hi Gary, sorry for tardy reply, just seen this. Like you I also have my old favourite HC-800-BL1. This was upgraded recently from OS2.10.6 to OS3.2.1, however I have never seen the History agent working on my system and upgrading OS hasn't solved that. So I am guessing its an issue with the HC-800-BL1, but not exactly sure. The History Agent has been added my system for some time now, originally on OS2 and still n OS3. I can see the History experience button available from T3 touchscreens & App, but nothing ever shows, just a circular symbol whizzing around whilst checking, then it times out? When checking around my Navigators, I can see various Time & Date stamps associated with various Sensor and Relay activities but nothing ever shows on History. I do have a EA-3 lying around, so I may get this rigged up to see f this works or not. I don't yet have 4sight, so I was never sure if that was the limiting factor for my lack of History? David Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted February 16, 2021 Author Share Posted February 16, 2021 Have a feeling its a issue which dealers are aware of and everyone is waiting for a Update Quote Link to comment Share on other sites More sharing options...
hank31980 Posted February 25, 2021 Share Posted February 25, 2021 Hi Gary, I checked with a friend who also has a HC-800 running OS3.2.1 and he has History working. So now not sure if it is HC-800 hardware related? Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted March 2, 2021 Author Share Posted March 2, 2021 On 2/25/2021 at 10:04 PM, hank31980 said: Hi Gary, I checked with a friend who also has a HC-800 running OS3.2.1 and he has History working. So now not sure if it is HC-800 hardware related? Cheers - But that's a downer - Will see what happens at next update - Before we call in the big guns Quote Link to comment Share on other sites More sharing options...
hank31980 Posted March 10, 2021 Share Posted March 10, 2021 Hi Gary, I’ve bitten the bullet. I’ve upgraded my cherished HC800BL1 for a nice shiny new EA5. The History works now? Big deal I hear you say, but this is the only change I have made to my system, nothing new on router or network or anything, just controller and now it works. Not sure if there are like V1’s and V2’s of HC800 as like you History just didn’t work for me. Anyway I promised you an update, was going to install EA3, but gone full fat version EA5. Like most things though once you have it you probably won’t bother with it. Quote Link to comment Share on other sites More sharing options...
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