Wolfman3570 Posted January 17, 2021 Share Posted January 17, 2021 I recently acquired a Composer HE license, and have not been able to log onto myController. HE starts fine, then asks for the controller to log into. After selecting the controller, the HE does absolutely nothing and hangs. Ultimately, the program responds with "Not Responding". HE continues to report "Connecting to 192.xxx.xxx.xxx" but never seems to log on. The troubleshooting steps I've taken thus far included turning all firewalls Off and turning antivirus off. Any troubleshooting steps would be appreciated. Quote Link to comment Share on other sites More sharing options...
Wolfman3570 Posted January 17, 2021 Author Share Posted January 17, 2021 Ok, now after having spent time researching and writing to the forum on this problem I returned to the Composer HE and found the program to have successfully logged into the controller. This only took approximately ~20 mins... This still doesn’t seem right. So, the first step to learning any new software to a controller interface, I decided to do a backup. This process has now been working in the background for over 30 mins. Is this right? What's throttling the process of communicating to the controller? Any thoughts or further suggestions? Quote Link to comment Share on other sites More sharing options...
Bmwbball88 Posted January 19, 2021 Share Posted January 19, 2021 Are you on the same wireless network as your c4 director? can you take wireless out of the picture and plug your laptop directly into the switch or router that your director is plugged into? Quote Link to comment Share on other sites More sharing options...
Wolfman3570 Posted January 19, 2021 Author Share Posted January 19, 2021 Hello, and thank you for your suggestions. I am on the same network and router switch to the c4 director. I do not utilize wifi for this project, and all related computers are tied-in via ethernet, and directly into the same router as the C4 director. Quote Link to comment Share on other sites More sharing options...
Bmwbball88 Posted January 19, 2021 Share Posted January 19, 2021 Are you running it on a virtual machine or your laptop? Win 7, win 10? On my laptop that has great specs he takes a min or two to load. Quote Link to comment Share on other sites More sharing options...
Wolfman3570 Posted January 20, 2021 Author Share Posted January 20, 2021 Ok, I'm loading this software on a desktop running Windows 10 Pro. It is well equipped to run most software, and well exceeds the requirements for HE. Quote Link to comment Share on other sites More sharing options...
tekki70 Posted January 21, 2021 Share Posted January 21, 2021 is your computer network set to private? and are you connecting composer local and not remote? Quote Link to comment Share on other sites More sharing options...
Wolfman3570 Posted January 22, 2021 Author Share Posted January 22, 2021 Hello, and good question from tekki70. So the computer system is set to "Public", and it is connecting to the director via local LAN. This doesn’t seem to the the issue, however I wouldn't put it past Windows 10 having something to do with the slow connection to the director. Quote Link to comment Share on other sites More sharing options...
Wolfman3570 Posted January 22, 2021 Author Share Posted January 22, 2021 While I was checking other settings in Windows under the Firewall settings, I happened to come across Windows Defender Firewall Application selection window. I've included another snapshot for anyone to make comments on. Thank you... Quote Link to comment Share on other sites More sharing options...
Bmwbball88 Posted January 22, 2021 Share Posted January 22, 2021 If you can select those boxes that are not selected. I would also recommend changing the network you are on to private. (Doubtful that is the problem but you never know) Quote Link to comment Share on other sites More sharing options...
Wolfman3570 Posted January 22, 2021 Author Share Posted January 22, 2021 All boxes have been checked, and I've re-started the machine. The program still takes approximately 15-20 mins to populate the controller data. Another curious item I see occurring is that when I load Composer HE it loads 2 separate Programs/interfaces. One says “Composer Home Edition/OS Management 3.2.1” and the other says "Composer Home Edition 3.2.1 (Not Responding)" in it’s title bar. Once the program finally gets its data from the controller, these 2 separate window pages merge into one and become "Composer Home Edition/OS Management 3.2.1" alone. Also, when checking the "Control Panel Uninstall or Change a Program" in Windows, it list 2 separate "Composer HE 3.2.1 and a second Composer OS Management Package 3.2.1". Both programs are within 1MB of data of content. Quote Link to comment Share on other sites More sharing options...
Bmwbball88 Posted January 23, 2021 Share Posted January 23, 2021 I would uninstall them both and reinstall from the control 4 website. additionally what antivirus do you have? Maybe exclude the install folder of he in it? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.