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Neeo pre-purchase question


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Hi

I currently have C4 with 2 original remotes in different rooms. I’d like to add a Neeo to one of the rooms.

First of all I need to upgrade my OS to 3.0. Correct? Does that need to be done by my installer ?

Do they need to do anything special to configure the Neeo, to add it to the system ? Or does it pick up my existing setups?

thanks

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How long is the warranty on the Neeo? I have a launch remote that seems to be getting worse by the day. I setup a 2.4GHz only SSID and it didn't help at all. It's having me redo the setup daily and almost every time I use it stops working for a few seconds with the network pop-up.

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Yes, two years is what my dealer just told me. I had to wait until they opened but there was no one in yet that could answer any C4 questions. Does anyone know if the Neeo hardware has changed since launch? Would exchanging it help or are they all this way depending on your network?

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2 minutes ago, Baubas Cat said:

Yes, two years is what my dealer just told me. I had to wait until they opened but there was no one in yet that could answer any C4 questions. Does anyone know if the Neeo hardware has changed since launch? Would exchanging it help or are they all this way depending on your network?

No revisions that I'm aware of.

To note, we've only had one location with issues on WiFi, so it's certainly network dependent.

In most cases we have a 2.4 and a 5 Ghz wifi running on the same AP, not dedicated specifically to the remote at all, and it works no issue.

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5 hours ago, Cyknight said:

No revisions that I'm aware of.

To note, we've only had one location with issues on WiFi, so it's certainly network dependent.

In most cases we have a 2.4 and a 5 Ghz wifi running on the same AP, not dedicated specifically to the remote at all, and it works no issue.

And using the same SSID for both freqs?

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