AtlantaSteven Posted January 26, 2021 Share Posted January 26, 2021 Hi I currently have C4 with 2 original remotes in different rooms. I’d like to add a Neeo to one of the rooms. First of all I need to upgrade my OS to 3.0. Correct? Does that need to be done by my installer ? Do they need to do anything special to configure the Neeo, to add it to the system ? Or does it pick up my existing setups? thanks Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 26, 2021 Share Posted January 26, 2021 You need os 3, yes. And then you need the remote hub driver set to allow joining. Quote Link to comment Share on other sites More sharing options...
AtlantaSteven Posted January 26, 2021 Author Share Posted January 26, 2021 Thanks Quote Link to comment Share on other sites More sharing options...
cshepard Posted January 26, 2021 Share Posted January 26, 2021 I would suggest some wireless network setup as well. Specifically a 2.4GHz only SSID that you will connect the Neeo to. Quote Link to comment Share on other sites More sharing options...
Baubas Cat Posted January 26, 2021 Share Posted January 26, 2021 How long is the warranty on the Neeo? I have a launch remote that seems to be getting worse by the day. I setup a 2.4GHz only SSID and it didn't help at all. It's having me redo the setup daily and almost every time I use it stops working for a few seconds with the network pop-up. Quote Link to comment Share on other sites More sharing options...
Unsocialtoaster Posted January 26, 2021 Share Posted January 26, 2021 I'm pretty sure the warranty on all Control4 electronics is 2 years Quote Link to comment Share on other sites More sharing options...
Baubas Cat Posted January 26, 2021 Share Posted January 26, 2021 Yes, two years is what my dealer just told me. I had to wait until they opened but there was no one in yet that could answer any C4 questions. Does anyone know if the Neeo hardware has changed since launch? Would exchanging it help or are they all this way depending on your network? Quote Link to comment Share on other sites More sharing options...
Unsocialtoaster Posted January 26, 2021 Share Posted January 26, 2021 They certainly shouldn't behave like that, so something is definitely not right. I would ask your dealer to investigate, they may need to RMA if it is faulty, or it may need the WiFi looking at for example. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 26, 2021 Share Posted January 26, 2021 2 minutes ago, Baubas Cat said: Yes, two years is what my dealer just told me. I had to wait until they opened but there was no one in yet that could answer any C4 questions. Does anyone know if the Neeo hardware has changed since launch? Would exchanging it help or are they all this way depending on your network? No revisions that I'm aware of. To note, we've only had one location with issues on WiFi, so it's certainly network dependent. In most cases we have a 2.4 and a 5 Ghz wifi running on the same AP, not dedicated specifically to the remote at all, and it works no issue. Quote Link to comment Share on other sites More sharing options...
zaphod Posted January 26, 2021 Share Posted January 26, 2021 5 hours ago, Cyknight said: No revisions that I'm aware of. To note, we've only had one location with issues on WiFi, so it's certainly network dependent. In most cases we have a 2.4 and a 5 Ghz wifi running on the same AP, not dedicated specifically to the remote at all, and it works no issue. And using the same SSID for both freqs? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 27, 2021 Share Posted January 27, 2021 Sorry yes that is what I was actually mainly trying to point out, 2.4 and 5 use the same name. For us all Chimes so far have been using Pakedge APs except the one we had issues with - so not the the widest sample. Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted January 27, 2021 Share Posted January 27, 2021 I have Araknis with both 5g and 2.4g on same SSID and my 2 Neeo work perfectly. Quote Link to comment Share on other sites More sharing options...
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