joecheech Posted February 4, 2021 Share Posted February 4, 2021 Have had Frame TV setup since last spring, controlled via IP and used daily. Have been 100% issue free since day one, however this morning it would not turn off with a C4 room off command sent from SR260. All other functionality is working. - checked network - good, still connected via LAN - checked IP address - no change - checked that CEC is off - check. - checked firmware and noted a software update was ready for install. I did it but no change. This one is a real thinker. Anyone have any ideas? Ping me if you need any for their info on my setup or settings. Thank you! Quote Link to comment Share on other sites More sharing options...
toronto00 Posted February 4, 2021 Share Posted February 4, 2021 Had same issue yesterday with my Frame TV. Have been having same issue with LG OLED for last few months... ever since it took an update. Both IP controlled, weird part is both happening intermittently so dealer hasn't been able to diagnose or resolve... kinda glad to hear I'm not the only one! Hoping someone has resolved. Quote Link to comment Share on other sites More sharing options...
joecheech Posted February 4, 2021 Author Share Posted February 4, 2021 So I did a hard reboot on the Frame - unplugged it, waited two minutes, then plugged it back in and it now shuts off with C4 controls. Will report back if it happens again. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted February 4, 2021 Share Posted February 4, 2021 18 minutes ago, joecheech said: So I did a hard reboot - unplugged the Frame, waited two minutes, then plugged it back in and it now shuts off with C4 controls. Will report back if it happens again. also might have to check the network connection. Samsung has some issue with the mac address becoming unknown. after factory resetting the issue the tv sddp will display correctly and it will start working again. you will have to pair the tv again with the driver after doing so. joecheech 1 Quote Link to comment Share on other sites More sharing options...
joecheech Posted August 18, 2021 Author Share Posted August 18, 2021 Well, so this same issue has crept up again on me after Samsung pushed a firmware update. I tried a hard reboot and it didn't resolve the issue as it had last time. Also did a repairing with my remote dealer and that didn't work either. @Matt Lowe, I will take a look tonight and see if MAC address is unknown. I take it I'll see this on the TV's network settings menu? Side Question - TV is set to automatic firmware updates - if I switch to manual updates will this prevent a future driver breakdown? Quote Link to comment Share on other sites More sharing options...
joecheech Posted August 25, 2021 Author Share Posted August 25, 2021 Still having this issue, quite flummoxed. Anyone else having this problem? Literally every other command works fine, except room off won't turn the (damn) thing off. Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted August 27, 2021 Share Posted August 27, 2021 On 8/18/2021 at 12:16 PM, joecheech said: Well, so this same issue has crept up again on me after Samsung pushed a firmware update. I tried a hard reboot and it didn't resolve the issue as it had last time. Also did a repairing with my remote dealer and that didn't work either. @Matt Lowe, I will take a look tonight and see if MAC address is unknown. I take it I'll see this on the TV's network settings menu? Side Question - TV is set to automatic firmware updates - if I switch to manual updates will this prevent a future driver breakdown? You can only see unknown mac addresses in composer pro. On 8/25/2021 at 7:19 AM, joecheech said: Still having this issue, quite flummoxed. Anyone else having this problem? Literally every other command works fine, except room off won't turn the (damn) thing off. sounds like the tv just needs to be paired again. but could also been the sddp issue mentioned above. only fixable with pro. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted August 27, 2021 Share Posted August 27, 2021 we have re-paired it and it paired fine. It is setup for SDDP should we change it to IP? Quote Link to comment Share on other sites More sharing options...
RyanE Posted August 27, 2021 Share Posted August 27, 2021 I'd go static IP address, identified via IP Address. RyanE Quote Link to comment Share on other sites More sharing options...
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