Time2Jet Posted February 13, 2021 Share Posted February 13, 2021 Anyone else having an ecobee issue again today? Its been pretty solid lately, so hopefully it’s not getting buggy again. I got 2 calls this morning (it’s cold here!) with clients with broken ecobee connections. I’ve generated new pins and reactivated (says connected and successful), but still not working within Control4. Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted February 13, 2021 Author Share Posted February 13, 2021 Just now, time2jet said: Anyone else having an ecobee issue again today? Its been pretty solid lately, so hopefully it’s not getting buggy again. I got 2 calls this morning (it’s cold here!) with clients with broken ecobee connections. I’ve generated new pins and reactivated (says connected and successful), but still not working within Control4. Sidenote. I actually just logged into my home and mine is also down. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 13, 2021 Share Posted February 13, 2021 Mine is fine. Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted February 13, 2021 Author Share Posted February 13, 2021 2 hours ago, msgreenf said: Mine is fine. Is my driver still managed by the BW token? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 13, 2021 Share Posted February 13, 2021 I'd you using the bw driver you should have replaced that 2 years ago w the c4 one. Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted February 13, 2021 Author Share Posted February 13, 2021 Oh, right never was using BW drivers. Sorry. Got this from you (Mitch) and realized I had installed it much later (at that point there were C4 drivers). Here's what I am getting, I have done 10 of these and I cannot figure out what's going on. 02/13/21 15:23:14 : ACTION debug ----------- DEBUG BEGIN ---------- Director Version: 3.2.1.589103-res Director MAC: 000FFF927503 REFRESH TOKEN: XwicQCjQaAZufHPx-goFYeAcplh3i79L9Rdd8igO-ck_- ACCESS TOKEN: eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IlJFWXhNVEpDT0Rnek9UaERRelJHTkRCRlFqZEdNVGxETnpaR1JUZzRNalEwTmtWR01UQkdPQSJ9.eyJpc3MiOiJodHRwczovL2F1dGguZWNvYmVlLmNvbS8iLCJzdWIiOiJhdXRoMHwzMDA4YTMwZi0wNzYwLTQ4ZmYtODk4My1lMmQ0NTMwYTMyMDMiLCJhdWQiOlsiaHR0cHM6Ly9kZXZlbG9wZXItYXBwcy5lY29iZWUuY29tL2FwaS92MSIsImh0dHBzOi8vZWNvYmVlLXByb2QuYXV0aDAuY29tL3VzZXJpbmZvIl0sImlhdCI6MTYxMzI0NzE1OCwiZXhwIjoxNjEzMjUwNzU4LCJhenAiOiJuSDV3R0tLU2ZhU2lFd2tnc2E0ZmZaV3UybTZIZTZYQyIsInNjb3BlIjoib3BlbmlkIHNtYXJ0V3JpdGUgb2ZmbGluZV9hY2Nlc3MifQ.Pu7hdtulFm0M8GydYlmbAEKzmEbVThM4EHEYiDf6UG421iA17LVa9jPKlNOixkDgg0iINkb_WVYUzQ4jXeCm87fuVVY3J6ywXDA6ZWD3hggqTEKoyAwe4O_ypT_iPr57NzNNTUQtm7TwJCWyT3KOasKcag9jVRs2vFk5TBnlzPtu6yVXepBy_T45s_5WTMiWUy69WiwGewsR2mLk6SeUN-9B9adUZJW9fkpnpQn6xBCgemQ1JpmFpTpYiP2QwAyxQdmCGYYzrZrecbsHfip05pw7rAfJ1MLhS9WX8FVNs951phE0QBZ_NDnZ9vVDq2PPrIu0ZK0PRl5T1RY3oniP9g Last Refresh: Sat Feb 13 15:12:38 2021 Token expires: Sat Feb 13 16:12:38 2021 Time Now: Sat Feb 13 15:23:14 2021 Polling: ACTIVE == PROPERTIES == Driver Information: Connected to Ecobee Network Debug Mode: On PIN Code: QGLL-BKXJ Driver Version: 18 == ECOBEE DEVICES == -------------------------- Thermostat ID: 521792752349 -- Device Name: -- Cool Set Point: 70 -- Heat Set Point: 70 -- Hold Mode: indefinite -- Program Mode: home -- Connected to Ecobee: true ERROR: No driver bound! [CHECK BINDINGS] -------------------------- ----------- DEBUG END ---------- 02/13/21 15:23:16 : Ecobee ExecuteCommand: LUA_ACTION 02/13/21 15:23:16 : ACTION checkDevices 02/13/21 15:23:16 : Ecobee Renewing binding 10 for thermostat 02/13/21 15:23:16 : Ecobee Starting Polling. 02/13/21 15:23:16 : Ecobee Starting polling initialization setup Ecobee for changes... 02/13/21 15:23:16 : Ecobee Connected and setup, starting timer to poll Ecobee for changes... 02/13/21 15:23:16 : Ecobee Devices Updated. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 13, 2021 Share Posted February 13, 2021 Do you thermostat drivers bound to the master? Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted February 13, 2021 Author Share Posted February 13, 2021 Not getting anything from the Network Driver to bind the TStat Connection to and the network driver appears properly setup. Quote Link to comment Share on other sites More sharing options...
indecision Posted February 13, 2021 Share Posted February 13, 2021 I had a customers Ecobee go offline this week as well. My demo system is still connected. Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted February 13, 2021 Author Share Posted February 13, 2021 Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted February 13, 2021 Author Share Posted February 13, 2021 The network driver isn't showing up to bind the TStat to, yet it appears to be setup and communicating with ecobee. Unless you see something glaring, I am calling ecobee. Actually, I have them on the line now and they are "checking". Hmmm... Not sure what they are "checking", but beats a blank. Quote Link to comment Share on other sites More sharing options...
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