Gary Leeds UK Posted March 31, 2021 Share Posted March 31, 2021 Just asked about buying a new T4 8inch Screen and was told to buy a 10in or hold off until later in the year They is a recall on the present screens - is this True ? Plus got a free update - Which was not a bad thing Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 31, 2021 Share Posted March 31, 2021 There isn't a recall per say it's a quality program. All 8screens are going to be replaced free of charge. Quote Link to comment Share on other sites More sharing options...
ILoveC4 Posted March 31, 2021 Share Posted March 31, 2021 Yeah - the screens are trash. A ticking time bomb. It might be 3 weeks or might be 9 months (or more), but they’re all going to start looking awful. I’ve got 3 - one went bad in a month, one is starting to go bad and the other is still fine. Due to demand, Control4 is releasing them in to the wild but everyone of them will go bad and you’ll have to deal with getting a warranty replacement. While Control4 won’t charge for this, there’s no guarantee your dealer won’t charge a service call/fee associated with it all. It’s a bummer. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted March 31, 2021 Author Share Posted March 31, 2021 Cheers guys Quote Link to comment Share on other sites More sharing options...
dinom Posted March 31, 2021 Share Posted March 31, 2021 And the 10” are still on back order too. I have a defect in the frame of mine, and still waiting for RMA replacement going on 2+ months. Quote Link to comment Share on other sites More sharing options...
Chico Posted March 31, 2021 Share Posted March 31, 2021 2 hours ago, dinom said: And the 10” are still on back order too. I have a defect in the frame of mine, and still waiting for RMA replacement going on 2+ months. 10" won't be available until the 3rd quarter of 2021. Quote Link to comment Share on other sites More sharing options...
wnpublic Posted March 31, 2021 Share Posted March 31, 2021 Not great Quote Link to comment Share on other sites More sharing options...
ILoveControl Posted March 31, 2021 Share Posted March 31, 2021 As much as I love the idea of a dedicated tablet after my T3 experiences and I have 6 I will never buy another Txx Quote Link to comment Share on other sites More sharing options...
DanITman Posted March 31, 2021 Share Posted March 31, 2021 T4 only work with POE so you need to buy a T3 if you don't have ethernet ran to a touch panel location. You can't get T3s either. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 31, 2021 Share Posted March 31, 2021 5 hours ago, ILoveC4 said: there’s no guarantee your dealer won’t charge a service call/fee associated with it all. It’s a bummer. HE SHOULD NOT CHARGE FOR IT. Well, unless its like a 10 hour drive. Other warranty work sure, but dealers shouldn't be putting in a charge for this specific replacement. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted March 31, 2021 Share Posted March 31, 2021 What they are offering to pay for labor to swap these out isn’t going to cut it for most companies. I’d expect a charge from the dealer. Quote Link to comment Share on other sites More sharing options...
eddy.trochez Posted March 31, 2021 Share Posted March 31, 2021 It really depends on the dealer and the circumstances. We will not charge our customers to replace these units. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted April 1, 2021 Share Posted April 1, 2021 6 hours ago, lippavisual said: What they are offering to pay for labor to swap these out isn’t going to cut it for most companies. I’d expect a charge from the dealer. Pffft. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted April 1, 2021 Share Posted April 1, 2021 21 hours ago, eddy.trochez said: It really depends on the dealer and the circumstances. We will not charge our customers to replace these units. 15 hours ago, Cyknight said: Pffft. Sure, I love working for free! Said no one ever. Quote Link to comment Share on other sites More sharing options...
tmj4 Posted April 1, 2021 Share Posted April 1, 2021 On 3/31/2021 at 9:07 AM, Chico said: 10" won't be available until the 3rd quarter of 2021. Still crazy how long it's taking to get them. Understandable, but still crazy given it'll be almost a year after they were announced. Think I ordered mine last week of Nov last year. Hopefully by Christmas I'll have it Quote Link to comment Share on other sites More sharing options...
Chico Posted April 1, 2021 Share Posted April 1, 2021 1 hour ago, tmj4 said: Still crazy how long it's taking to get them. Understandable, but still crazy given it'll be almost a year after they were announced. Think I ordered mine last week of Nov last year. Hopefully by Christmas I'll have it It's not a Control4 issue. The pandemic created an insane worldwide increase on demand of tablets due to remote learning for the kids. This demand on tablets was bigger than what LCD screen manufacturers could produce. I'm sure LCD manufacturers are busy 24/7 producing screens for the big players leaving smaller companies like Control4 struggling to get supply. tmj4 1 Quote Link to comment Share on other sites More sharing options...
tmj4 Posted April 1, 2021 Share Posted April 1, 2021 4 hours ago, Chico said: It's not a Control4 issue. The pandemic created an insane worldwide increase on demand of tablets due to remote learning for the kids. This demand on tablets was bigger than what LCD screen manufacturers could produce. I'm sure LCD manufacturers are busy 24/7 producing screens for the big players leaving smaller companies like Control4 struggling to get supply. Oh I get it....very understandable. And C4 is nowhere near the size of a company like Apple who can still get their products out but with only a delay of a month or so. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted April 2, 2021 Share Posted April 2, 2021 10 hours ago, lippavisual said: Sure, I love working for free! Said no one ever. Man, if the reimbursement for this isn't covering your (or a junior installer's) time, you need to work faster. All you're doing is replacing a screen (not the back box), with the T4 and it's install method, it should take you as long to log into a system as it does to physically swap it and ID it. If you're talking about a long drive time, sure. RyanE 1 Quote Link to comment Share on other sites More sharing options...
lippavisual Posted April 2, 2021 Share Posted April 2, 2021 10 hours ago, Cyknight said: Man, if the reimbursement for this isn't covering your (or a junior installer's) time, you need to work faster. All you're doing is replacing a screen (not the back box), with the T4 and it's install method, it should take you as long to log into a system as it does to physically swap it and ID it. If you're talking about a long drive time, sure. I know exactly what it would take to accomplish and how long it should take. Problem is the reimbursement pays for 1.25 hours. Funny part is that I don’t have any T4’s installed currently and looks like for a long while now. Unless all these jobs are all lined up on the same street, not sure how any dealer thinks it is OK. Same goes for the Wattbox program. Will be doing 5 replacements next week, luckily at the same project. This is the same as the T4 program, which was the reason for my response. Do you think that credit on my account will cover replacing all of them, redressing the power cords, labeling outlets, configure network settings and then redo all of the customer facing controls? Hell to the NO. This will be an all day affair working around a schools schedule. chopedogg88 and eggzlot 2 Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted April 2, 2021 Share Posted April 2, 2021 Control4 tells dealers to inform clients it will be at no cost to them... If you are a dealer and you are charging the client for this service you are part of the problem. msgreenf and South Africa C4 user 2 Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted April 2, 2021 Share Posted April 2, 2021 21 minutes ago, lippavisual said: I know exactly what it would take to accomplish and how long it should take. Problem is the reimbursement pays for 1.25 hours. Funny part is that I don’t have any T4’s installed currently and looks like for a long while now. Unless all these jobs are all lined up on the same street, not sure how any dealer thinks it is OK. Same goes for the Wattbox program. Will be doing 5 replacements next week, luckily at the same project. This is the same as the T4 program, which was the reason for my response. Do you think that credit on my account will cover replacing all of them, redressing the power cords, labeling outlets, configure network settings and then redo all of the customer facing controls? Hell to the NO. This will be an all day affair working around a schools schedule. It takes me maybe 30 minutes to swap out a managed and client controlled WattBox... Quote Link to comment Share on other sites More sharing options...
eggzlot Posted April 2, 2021 Share Posted April 2, 2021 as an end user with no t4's I have no dog in this race. That said sending 1 tech to houses all over a county to swap out 1 piece of hardware is not really good business practice. I have no clue what C4 is paying, but here in Northern NJ low voltage/AV tech's bill out at $85-$150/hr based on level of experience and that is their onsite time - not travel time. And when a client says I am only available during this small window, a tech may not be billable to other projects for an entire day or half day just to go swap out that piece of hardware for 20 mins. If all of your clients are on the same street and you can go house to house sure its an "easy" job. At scale I could see this being an issue for local dealers pulling tech's of projects to have them run around to swap out a piece of equipment based on someone's availability. Also interested how C4 prices the credit to dealers - because I am sure in some places $50 may be enough but here in my area you are probably at a loss giving a $50 credit. I've done business and sales revenue operations so my brain is wired for these types of situations. chopedogg88 1 Quote Link to comment Share on other sites More sharing options...
lippavisual Posted April 2, 2021 Share Posted April 2, 2021 1 hour ago, AVNeeds said: Control4 tells dealers to inform clients it will be at no cost to them... If you are a dealer and you are charging the client for this service you are part of the problem. And what’s your point? You want to eat billable time, go for it. If they really wanted to have no cost to customers, then they should let dealers invoice them for how long it takes. Labor rates, distance to customers, etc. is all over the place based on the dealers location. I would much rather pay for better parts and materials to make a superior product up front that won’t fail vs. manufacturers accepting bids on products they require with the lowest cost in order to fill their pockets. Ive tried all of Snaps products with a cord. Every single one has failed within years of use, some even under a year. Lesson learned and found better products that don’t fail. Wattbox is all that is left that I will use out of convenience. Quote Link to comment Share on other sites More sharing options...
RyanE Posted April 3, 2021 Share Posted April 3, 2021 23 hours ago, lippavisual said: I would much rather pay for better parts and materials to make a superior product up front that won’t fail vs. manufacturers accepting bids on products they require with the lowest cost in order to fill their pockets. I guess Snap should hire you because of course then they'd have zero issues sourcing parts and materials that will absolutely always live 100% up to the supplier's specs and will always fulfill Snap's expectations. Oh wait, that isn't possible. Like every manufacturer, Snap/Control4 are going to have issues from time to time (fortunately with Control4, it's been very infrequently), and having it be a variable cost to fix is a good way to go out of business. With relatively few 8" T4's released, it's not unreasonable for Control4 to set a fixed rate for replacement. RyanE msgreenf and Neo1738 2 Quote Link to comment Share on other sites More sharing options...
wnpublic Posted April 3, 2021 Share Posted April 3, 2021 1 hour ago, RyanE said: I guess Snap should hire you because of course then they'd have zero issues sourcing parts and materials that will absolutely always live 100% up to the supplier's specs and will always fulfill Snap's expectations. Oh wait, that isn't possible. Like every manufacturer, Snap/Control4 are going to have issues from time to time (fortunately with Control4, it's been very infrequently), and having it be a variable cost to fix is a good way to go out of business. With relatively few 8" T4's released, it's not unreasonable for Control4 to set a fixed rate for replacement. RyanE Seems like there's not universal agreement amongst dealers about how reasonable it is. I'm sure they appreciate your snark. Quote Link to comment Share on other sites More sharing options...
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