dinom Posted April 7, 2021 Share Posted April 7, 2021 When someone rings the Chime and I answer through Intercom Anywhere, the video is terribly choppy, pausing every few seconds, then catches up. What’s weird is if answering the Chime via my T4, the video is very smooth. And using the same iPhone with Intercom Anywhere to the T4 (instead of the Chime) also works perfectly fine. So not a consistent issue with Intercom Anywhere, just when communicating with the Chime. Any thoughts? Quote Link to comment Share on other sites More sharing options...
dinom Posted April 8, 2021 Author Share Posted April 8, 2021 Am I the only one seeing this? I’m not sure how to debug, but next step is to load Intercom Anywhere onto my wife’s iPhone and see if I get the same results. Quote Link to comment Share on other sites More sharing options...
wnpublic Posted April 8, 2021 Share Posted April 8, 2021 I’d check that out too if I were you. Is iPhone on mobile or WiFi? Is there a difference in quality there? Quote Link to comment Share on other sites More sharing options...
dinom Posted April 8, 2021 Author Share Posted April 8, 2021 iPhone has been on WiFi when I’ve tried. Quote Link to comment Share on other sites More sharing options...
dinom Posted April 8, 2021 Author Share Posted April 8, 2021 Tried with my wife’s iPhone, same choppy motion. Also tried with my phone again but only on 4G, and it is still the same. When I say the motion is choppy, i really mean it’s not fluid. The motion slows down then speeds back up every few seconds. Very obvious when someone is walking away or towards the camera. Audio doesn’t seem to me affected, but I haven’t studied it too much. Quote Link to comment Share on other sites More sharing options...
Topspin14m Posted April 11, 2021 Share Posted April 11, 2021 Could it be your upload speed on the Chime? Is the Chime completely cloud based or when someone is at home is it operating over LAN? Quote Link to comment Share on other sites More sharing options...
dinom Posted April 11, 2021 Author Share Posted April 11, 2021 I’m not sure if it’s cloud based or not when local. I have fast fiber internet and never have upload speed issues. I’m replacing a Nest Hello that always showed smooth motion (and is cloud based). And again, on the T4 it’s fine, just when using the Intercom app. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted April 11, 2021 Share Posted April 11, 2021 Dino, I'm happy to run a test on my Android phone to see if problem exists. Quote Link to comment Share on other sites More sharing options...
dinom Posted April 11, 2021 Author Share Posted April 11, 2021 Ok, I’ll text you in a bit to coordinate, thanks. Quote Link to comment Share on other sites More sharing options...
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