Mono Posted April 8, 2021 Share Posted April 8, 2021 Hello I have just moved into a new home with a control 4 system. The system has 5 keypads each with 6 buttons on them. I believe from research that these are ZigBee pro. The lighting in the home does not work, the keypads seemed to have white leds showing apart from 2 on each keypad that were blue. The previous owner has taken their router with them. There are two 8 channel dimmers. There is 1 Bus Ethernet gateway. There is 1 C4-HC250-BL-1 controller. I just want the lighting working from the keypads. So far I have Installed a new router Assigned the IP of the controller to 192.168.1.254 in the router I did do a network reset on the controller but I did not do a factory reset. On the keypads I pressed the top button 9 times bottom 4 and top 9 each keypad turned off and back on again with all leds lit blue. The controller has the power and link lights lit The dimmers led are flashing orange/green. We can control all the circuits by using the buttons on the dimmer units but not from the keypads. I am waiting for a pro to get back to me but in the meantime what would you recommend I do next? Thanks in advance Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 8, 2021 Share Posted April 8, 2021 Since your router changed likely the DHCP pool changed and you will need a dealer to help you get everything properly RE-IPed. Did the previous owners give you access to the Customer.control4.com account for your home? Quote Link to comment Share on other sites More sharing options...
Mono Posted April 8, 2021 Author Share Posted April 8, 2021 No they didn't. Is that an issue? Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 8, 2021 Share Posted April 8, 2021 Hi it’s not an issue per say, if you have a vpn running I’ll be able to log in and take care of things for you. pm me if you’ve like me to assist thanks muj msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.