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A little help with a control 4 system

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I have just moved into a new home with a control 4 system.

The system has 5 keypads each with 6 buttons on them. I believe from research that these are ZigBee pro.

The lighting in the home does not work, the keypads seemed to have white leds showing apart from 2 on each keypad that were blue.

The previous owner has taken their router with them.


There are two 8 channel dimmers.

There is 1 Bus Ethernet gateway.

There is 1 C4-HC250-BL-1 controller.

I just want the lighting working from the keypads.

So far I have

Installed a new router

Assigned the IP of the controller to in the router

I did do a network reset on the controller but I did not do a factory reset.

On the keypads I pressed the top button 9 times bottom 4 and top 9 each keypad turned off and back on again with all leds lit blue.

The controller has the power and link lights lit

The dimmers led are flashing orange/green.

We can control all the circuits by using the buttons on the dimmer units but not from the keypads.

I am waiting for a pro to get back to me but in the meantime what would you recommend I do next?


Thanks in advance


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Since your router changed likely the DHCP pool changed and you will need a dealer to help you get everything properly RE-IPed.  Did the previous owners give you access to the Customer.control4.com account for your home?

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