Rob33 Posted April 11, 2021 Share Posted April 11, 2021 How many of you have been ripped off by Control4? The system rarely works. Great salesman, worthless system. Quote Link to comment Share on other sites More sharing options...
OceanDad Posted April 11, 2021 Share Posted April 11, 2021 95% + of all complaints like this that I've ever heard are fixed by one or more of these 3 things : 1. Some improvements to the strength/reliability of the zigbee network. Control4 relies on zigbee communication between devices - for example between a remote control and your processor that issues instructions to devices on the system. 2. Some changes to your wi-fi/router setup to improve strength and reliability. This is the other half of the system backbone that needs to be well designed to ensure that the system functions 24/7. 3. Some (usually) minor changes to programming to make sure that the system is designed to do what you want it to, when you want it to. There are several very high quality remote programmers/dealers on this forum who can help you get the best out of your system. They are almost certainly better than your local guy. Can you give an example of something that 'rarely works' ? It might help to begin to diagnose what's going on. CTMatthew, msgreenf, DawnGordon and 2 others 3 2 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 11, 2021 Share Posted April 11, 2021 24 minutes ago, Rob33 said: How many of you have been ripped off by Control4? The system rarely works. Great salesman, worthless system. That is very vague. Can you share some specific problems? Quote Link to comment Share on other sites More sharing options...
ecschnei Posted April 11, 2021 Share Posted April 11, 2021 This forum is full of helpful people. Professionals, power users, and the everyday user. Just list out what's not working in your equipment and I'm sure somebody on here can give you a ton of advice to maximize the value you've already put in your system msgreenf and C4 User 1 1 Quote Link to comment Share on other sites More sharing options...
Tokead Posted April 12, 2021 Share Posted April 12, 2021 3 hours ago, Rob33 said: How many of you have been ripped off by Control4? The system rarely works. Great salesman, worthless system. 11 years with C4 in my house. Never felt ripped off. Had some frustrations initially. Found a dealer on this forum. Happy since. The dealer is key to a positive experience. C4 User 1 Quote Link to comment Share on other sites More sharing options...
wnpublic Posted April 12, 2021 Share Posted April 12, 2021 This post is bad. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted April 12, 2021 Share Posted April 12, 2021 Installed about 13+ years ago.....never a problem after something is setup. Many years on this forum, and this thread is a perfect example of an uneducated user probably working with a bad dealer. I'd say get a Harmony, but it looks like the old fashioned box of remotes and getting of your ass to turn off all the lights is the way to go. ecschnei 1 Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted April 12, 2021 Share Posted April 12, 2021 12 hours ago, Rob33 said: How many of you have been ripped off by Control4? The system rarely works. Great salesman, worthless system. If that's really how you feel and are not just trolling these forums for the sake of it, I think you'll find you are in the minority there. Control4 is a very robust and reliable system, but as with most similar products, it's only as good as the programmer/installer. There's many ways it can be configured incorrectly or at least not as well as it could be and that can result in a poor end user experience. Combined with perhaps dealing with an installer either unwilling or unable to come and fix any issues you are having this will often make clients feel they have been ripped off. You say "Great salesman, worthless system" which sounds as though they could talk the talk but not walk the walk when it came to actually implementing what you wanted it to do, that in itself is a fault of the salesman and/or programmer and not the Control4 system itself. As already suggested above, perhaps explaining what you have in your system and what issues you are having in more detail, I'm sure there are several of us on here who could help steer you in the right direction rather than just bad-mouthing the brand without any true basis on which to do so. msgreenf, ecschnei, tdougray and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted April 12, 2021 Share Posted April 12, 2021 15 hours ago, Rob33 said: How many of you have been ripped off by Control4? The system rarely works. Great salesman, worthless system. call Control4 direct - they have a department that handles these situations 1 (888) 400-4070 Keep in mind C4 does not own/sponsor this forum so if you want to reach them directly - use that phone #. There are many people on here who can certainly try to help you out as well msgreenf 1 Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 12, 2021 Share Posted April 12, 2021 dcovach, ecschnei and joecheech 3 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted April 12, 2021 Share Posted April 12, 2021 17 hours ago, Rob33 said: How many of you have been ripped off by Control4? The system rarely works. Great salesman, worthless system. Almost no-one, considering Control4 doesn't directly sell you stuff, nor setup any systems. At least bother to troll properly ecschnei, joecheech and CTMatthew 3 Quote Link to comment Share on other sites More sharing options...
BXTR Posted April 16, 2021 Share Posted April 16, 2021 What Cyknight said.... C4 doesn’t “rip people off” If you feel ripped off it’s your dealer you have to chat with A properly executed system with quality components is extremely stable and rarely needs a dealer to be involved Quote Link to comment Share on other sites More sharing options...
ecschnei Posted April 16, 2021 Share Posted April 16, 2021 I doubt the dude is even still on here or reading these... Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 16, 2021 Share Posted April 16, 2021 Yep. I would agree. Maybe communication was part of his problem with his dealer? Unsocialtoaster 1 Quote Link to comment Share on other sites More sharing options...
ecschnei Posted April 16, 2021 Share Posted April 16, 2021 24 minutes ago, msgreenf said: Yep. I would agree. Maybe communication was part of his problem with his dealer? I definitely believe you're onto something, LOL msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted April 16, 2021 Share Posted April 16, 2021 On 4/12/2021 at 12:11 AM, Rob33 said: How many of you have been ripped off by Control4? The system rarely works. Great salesman, worthless system. Rob, the issue is if you get a bad dealer - You are buggered - however reach out to dealer on this forum and they will fix everything Control4 Pricing at Time is bit on the High Side - Neeo Remote is a classic - £240 to £700 after they bought the company (its the same remote) However they is a lot good to taken from C4 which us end user are more than happy with once you get a good Dealer. We had to get a remote Dealer to sort our Issue out in Early Days and still use one now. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 16, 2021 Share Posted April 16, 2021 1 hour ago, Gary Leeds UK said: Rob, the issue is if you get a bad dealer - You are buggered - however reach out to dealer on this forum and they will fix everything This is a very good point. If you get a bad dealer and spent a lot of money with him then you can be in a bad spot. You can bring in another dealer to help, but if you need someone else to come in and do work in person then you are likely going to be paying quite a bit to get things up and running correctly. Many new dealers won't want to take you on to clean up someone else's mess and you aren't going to be inclined to drop a lot of money to fairly compensate the new dealer. I can see how it can be a very rough situation, unless you have the know-how to take some of this on yourself with an online dealer. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 16, 2021 Share Posted April 16, 2021 How do we know this happened? This person literally posted _nothing_ these are all assumptions on what the problems are.... lippavisual 1 Quote Link to comment Share on other sites More sharing options...
macosr Posted April 16, 2021 Share Posted April 16, 2021 My C4 installation is rock solid. 22 audio zones, 11 4k video zones, wifi mesh network, over 130 zigbee devices on 2 networks, etc, etc. The equipment itself is VERY solid. It is all about the installer. Like others have said, if you are having issues you need to be specific and you may find help here...if you actually want help. Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 16, 2021 Share Posted April 16, 2021 1 hour ago, msgreenf said: How do we know this happened? This person literally posted _nothing_ these are all assumptions on what the problems are.... Very true, I suspect he may well be a troll. But this has happened to others in the past. Quote Link to comment Share on other sites More sharing options...
OceanDad Posted April 16, 2021 Share Posted April 16, 2021 A drive-by trolling. Now, back to our regular schedule. msgreenf, ecschnei and Neo1738 3 Quote Link to comment Share on other sites More sharing options...
alennon Posted May 4, 2021 Share Posted May 4, 2021 On 4/12/2021 at 4:58 AM, Crustyloafer said: If that's really how you feel and are not just trolling these forums for the sake of it, I think you'll find you are in the minority there. Control4 is a very robust and reliable system, but as with most similar products, it's only as good as the programmer/installer. There's many ways it can be configured incorrectly or at least not as well as it could be and that can result in a poor end user experience. Combined with perhaps dealing with an installer either unwilling or unable to come and fix any issues you are having this will often make clients feel they have been ripped off. You say "Great salesman, worthless system" which sounds as though they could talk the talk but not walk the walk when it came to actually implementing what you wanted it to do, that in itself is a fault of the salesman and/or programmer and not the Control4 system itself. As already suggested above, perhaps explaining what you have in your system and what issues you are having in more detail, I'm sure there are several of us on here who could help steer you in the right direction rather than just bad-mouthing the brand without any true basis on which to do so. Crusty Loafer can you please send me an email asap alexislennon@gmail.com thats alexislennon at gmail dot com thank you Quote Link to comment Share on other sites More sharing options...
alennon Posted May 4, 2021 Share Posted May 4, 2021 @Crustyloafer please email me as soon as you can alexislennon@gmail.com thx Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted May 4, 2021 Share Posted May 4, 2021 9 hours ago, alennon said: @Crustyloafer please email me as soon as you can alexislennon@gmail.com thx Done. Gary Leeds UK 1 Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted May 5, 2021 Share Posted May 5, 2021 On 5/4/2021 at 2:16 AM, alennon said: @Crustyloafer please email me as soon as you can alexislennon@gmail.com thx Hi Alexis, I emailed you yesterday as requested, but have not heard back from you at all. I guess it can't have been as urgent as you made out. Quote Link to comment Share on other sites More sharing options...
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