Jump to content
c4forums | The Control4 Community

Neeo remote stuck on system updating


Recommended Posts


18 hours ago, South Africa C4 user said:

My Neeo remote is stuck on a screen saying System updating - unable to process commands while the system is updating. Please stand by.

I have tried factory resetting the remote and it goes back to the same screen…

Any suggestions?

RMA. We had three neeos out of about 8 with similar problem. They need to be RMA’d. Note dealer confirmed issue and couldn’t rescue. 

Link to comment
Share on other sites

1 hour ago, penn65000 said:

RMA. We had three neeos (out of about 😎 with same problem. They need to be RMA’d. 

I'd try doing a FTUE restart first.

NOTE: You will have to re-connect the Wifi and to the controller if you do this:

  • Power off the remote, by holding the power button
  • Turn on the remote, by pressing and releasing the power button, and as it's booting, press and hold the 'back' button.
  • Continue to hold the 'Back' button until the remote comes up with the greeting screen.

When you get to the 'greeting screen', you can then go through the first-time user setup.  If you choose the same room as the remote was setup in previously, it should attach to the same driver as previously, and settings should be saved.

RyanE

Link to comment
Share on other sites

7 hours ago, RyanE said:

I'd try doing a FTUE restart first.

NOTE: You will have to re-connect the Wifi and to the controller if you do this:

  • Power off the remote, by holding the power button
  • Turn on the remote, by pressing and releasing the power button, and as it's booting, press and hold the 'back' button.
  • Continue to hold the 'Back' button until the remote comes up with the greeting screen.

When you get to the 'greeting screen', you can then go through the first-time user setup.  If you choose the same room as the remote was setup in previously, it should attach to the same driver as previously, and settings should be saved.

RyanE

Thanks @RyanE- this sorted the issue.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...