Jump to content
C4 Forums | Control4

Issues with C4 app not showing video history for Chime doorbell


Recommended Posts

Hi,

The C4 app will not display video history .   It was working fine until a couple days ago.   The message I receive is - No history for selected filters.  As far as I know, I have not changed the filters.   It’s possible I did accidentally.    Has anyone else had this issue?    Is there a step-by-step manual that explains the app?    Any help would be appreciated.  Thank you!

Link to comment
Share on other sites


Thank you for your help!   I’m not sure how to reboot my controller.   Do I simply unplug it and plug it back in?   I’m sorry that I sound stupid, but we usually have a tech come out and fix problems, or they do it remotely.    Today they rebooted the camera remotely, and it still won’t work.  They said I must have the wrong filters set on the app.     

Link to comment
Share on other sites

8 hours ago, Olliedog said:

Thank you for your help!   I’m not sure how to reboot my controller.   Do I simply unplug it and plug it back in?   I’m sorry that I sound stupid, but we usually have a tech come out and fix problems, or they do it remotely.    Today they rebooted the camera remotely, and it still won’t work.  They said I must have the wrong filters set on the app.     

yes, pull the plug - wait 30 seconds and plug it back in

Link to comment
Share on other sites

6 hours ago, tdougray said:

I have encountered this problem every time I have a power cut. Rebooting the controller once the system is back up fixes the problem every time also. Would love to know why? 

Thank you!    Wish I knew why also.   

Link to comment
Share on other sites

This thread is quite old. Please consider starting a new thread rather than reviving this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.