htjunkie Posted September 6, 2021 Share Posted September 6, 2021 About 2 weeks ago I got a notice on my iPad that there's a new version of Control4, I went ahead and tried to download it. However, the app would spin and after a few mins, it either tells me unable to download the app, or it just gives a dark icon on the screen and I can't use the C4 app! I went ahead and factory reset my iPad, still the same problem. I have no problem installing other apps, just the C4 app! I wonder if it has to do with an older iOS OS of 12.5.4 running on the iPad Mini 2! I don't want to upgrade the iPad as it has a LaunchPort dock! Any help would be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted September 8, 2021 Share Posted September 8, 2021 Hi @htjunkie, The reason the app won't download/function is that the minimum iOS version compatible with the Control4 OS 3 app is iOS 13. The iOS team has a ticket open with Apple to figure out why the iOS App Store lists it as compatible with iOS 11 since this is incorrect and they can't find anything in code that would possibly be causing this to show wrong on the app store. The Control4 OS 3 app was originally released with support for iOS 12 back in May 2019, but has since been forced up to iOS 13 due to some API requirements. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
htjunkie Posted September 9, 2021 Author Share Posted September 9, 2021 Thanks for the update, I'm using an iPort wall dock for this iPad Mini, hoping to make it last as long as I can. I have since replaced it with a Mini 5 and all is well. Quote Link to comment Share on other sites More sharing options...
JAJUTI Posted December 19, 2021 Share Posted December 19, 2021 Hi, @Darin, C4 PM UI Is it possible to download/get the older version of the app that worked with IOS 12? Quote Link to comment Share on other sites More sharing options...
htjunkie Posted December 19, 2021 Author Share Posted December 19, 2021 A while back I could do it as long as I have the older version of the app downloaded to my computer with iTunes. I haven't done it in a while since all the updates and sync are cloud based, don't need to plug iPad to computer for anything. I also remember in the past, App Store would offer the latest one would not work and offered to download the older version, didn't see that either! Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted January 6, 2022 Share Posted January 6, 2022 Hi @JAJUTI, I believe the only way you can get an older version is if you had it installed previously then the app store is supposed to let you download the newest version that is compatible, but that is all handled by the OS & Apple's app store so I don't know the steps to make this happen. It sounds like htjunkie was able to get this to work at some point in the past. Quote Link to comment Share on other sites More sharing options...
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