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Unable to download C4 OS3 app on iPad Mini 2 running 12.5.4


htjunkie
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About 2 weeks ago I got a notice on my iPad that there's a new version of Control4, I went ahead and tried to download it.  However, the app would spin and after a few mins, it either tells me unable to download the app, or it just gives a dark icon on the screen and I can't use the C4 app!

I went ahead and factory reset my iPad, still the same problem.  I have no problem installing other apps, just the C4 app!  I wonder if it has to do with an older iOS OS of 12.5.4 running on the iPad Mini 2!  I don't want to upgrade the iPad as it has a LaunchPort dock!

Any help would be greatly appreciated.

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Hi @htjunkie,
The reason the app won't download/function is that the minimum iOS version compatible with the Control4 OS 3 app is iOS 13.  The iOS team has a ticket open with Apple to figure out why the iOS App Store lists it as compatible with iOS 11 since this is incorrect and they can't find anything in code that would possibly be causing this to show wrong on the app store. The Control4 OS 3 app was originally released with support for iOS 12 back in May 2019, but has since been forced up to iOS 13 due to some API requirements.

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  • 3 months later...

A while back I could do it as long as I have the older version of the app downloaded to my computer with iTunes.  I haven't done it in a while since all the updates and sync are cloud based, don't need to plug iPad to computer for anything.

I also remember in the past, App Store would offer the latest one would not work and offered to download the older version, didn't see that either!

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  • 3 weeks later...

Hi @JAJUTI,
I believe the only way you can get an older version is if you had it installed previously then the app store is supposed to let you download the newest version that is compatible, but that is all handled by the OS & Apple's app store so I don't know the steps to make this happen.  It sounds like htjunkie was able to get this to work at some point in the past.

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