daveva Posted November 27, 2021 Share Posted November 27, 2021 After a power outage I can't get my DSC neo back on line. Did the power cycle on the neo. Unplugged and plugged in EA 5 . Did a reset on the router. The neo doesn't show up in the router. Does anybody know how to get into the neo programming and get it back online? Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted November 29, 2021 Share Posted November 29, 2021 You need to have installer access to the DSC panel to get into programming. If you're alarm is monitored they likely don't want you in there messing with stuff. Quote Link to comment Share on other sites More sharing options...
daveva Posted November 29, 2021 Author Share Posted November 29, 2021 I have access to the panel just don' know why the control4 T3 and iPad says offline. Turns out that the NEO is online. This was a total do it yourself project when installed. Never had any trouble before the system has been in the house for five years. Quote Link to comment Share on other sites More sharing options...
wnpublic Posted January 9, 2022 Share Posted January 9, 2022 On 11/29/2021 at 6:42 AM, daveva said: I have access to the panel just don' know why the control4 T3 and iPad says offline. Turns out that the NEO is online. This was a total do it yourself project when installed. Never had any trouble before the system has been in the house for five years. Did you get yours back online? I am having same issue. Quote Link to comment Share on other sites More sharing options...
daveva Posted January 9, 2022 Author Share Posted January 9, 2022 Yes i did. What had happened when the power fluctuation in the house caused the ip address to change in the director. In the DSC neo in subsection 428 i had to change the ip address. Then I went into the router and reserved the ip address of the director so it wouldn't happen again. Remember that the DSC needs two IP addresses. One to connect the neo to your network the other in the sub section of the DSC neo to connect to the Director. Quote Link to comment Share on other sites More sharing options...
daveva Posted January 9, 2022 Author Share Posted January 9, 2022 In My answer I failed to tell you that the IP address in the subsection 428 of the DSC has to be the same as the Director Quote Link to comment Share on other sites More sharing options...
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