Charbel88 Posted December 19, 2021 Share Posted December 19, 2021 Hi there! I’m experiencing a weird issue with my NEEO remote, version 1.69.2-8c045db1. The interface suddenly changes from Black themed to White themed. All colors are inverted. The color change persists even after reboot and fluctuates back and forth whenever the device wakes up from sleep. Please see attached images for reference. I have never seen the white theme that I’m randomly getting in any of the Neeo advertisements or pictures and I don’t think it’s a normal behavior, the black background is how it should be.. I’m not sure why it keeps flipping into the white inverted theme.. I tried everything from changing all settings to resetting the device.. nothing works. Anyone experiencing the same issues? Could it be a hardware issue? Quote Link to comment Share on other sites More sharing options...
tmj4 Posted December 20, 2021 Share Posted December 20, 2021 Take it into the dark room and get it developed....sorry couldn't resist. Quote Link to comment Share on other sites More sharing options...
Charbel88 Posted December 23, 2021 Author Share Posted December 23, 2021 But seriously, can anyone think of anything? Could it be a hardware issue? Please check the below video and see how it flips colors by itself.. FullSizeRender.mov Quote Link to comment Share on other sites More sharing options...
Kyle Coolabode Posted December 23, 2021 Share Posted December 23, 2021 Have you tried rebooting it? You could also try factory resetting: To reset the remote to factory settings: Press and hold the physical power button and physical mute button while powering on, then tap OK. Quote Link to comment Share on other sites More sharing options...
Jakelay Posted December 24, 2021 Share Posted December 24, 2021 Agree with Kyle. Multiple Neeos in my system had been acting up so I had to a factory reset. Takes a bit as they have to download the latest updates but now they work fine. Note, none of them had the issue you described but it couldn’t hurt to try it. Quote Link to comment Share on other sites More sharing options...
Charbel88 Posted December 24, 2021 Author Share Posted December 24, 2021 Yes I tried rebooting and resetting several times.. I also tried it in different rooms and different devices with the same results.. What’s interesting is that during the factory reset process the screen also turns white (inverted colors) which is why i’m more inclined towards a hardware issue.. Quote Link to comment Share on other sites More sharing options...
RyanE Posted December 24, 2021 Share Posted December 24, 2021 Sounds like RMA time to me. RyanE Jakelay 1 Quote Link to comment Share on other sites More sharing options...
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