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Incoming DS call never stops ringing


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So when my front door bell, DS2, is pressed it will ring the control4 app on my iphone continuously until the end of time.  Happens on both iPhones. Running latest firmware 3.3.0 Help as really annoying.

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On 8/1/2022 at 5:56 PM, Olichops said:

So when my front door bell, DS2, is pressed it will ring the control4 app on my iphone continuously until the end of time.  Happens on both iPhones. Running latest firmware 3.3.0 Help as really annoying.

Do u have separate accounts for each device?

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On 8/4/2022 at 9:24 PM, Olichops said:

No I don’t. How do I add an additional account?

Yea, each phone that have intercom need a separate account, u can create these in customer.control4.com, log out and log in to your system in OS3 app with individual accounts. Let’s do that first then will see, but generally Intercom on Phones will rang even if you answer the call on screens, etc, there is no way you can silence it.

I also think there is a bug with Android that it rang longer than IOS, in any case we stopped receiving Intercom calls on mobile devices, performance is lousy and we receive audio only calls, etc!

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