Mitch Posted April 18, 2006 Share Posted April 18, 2006 Just got my c4 system and installer tried to connect my western digital extrernal 2.0/firewire drive as music source hooked in to controller. Did not work. He tried a memory stick and Composer saw it perfectly. He suggested the issue was the firewire capability of the external h.d. Suggested I get a different one.Picked up a Seagate Jabil Circuit 160 mb external drive. Transferred 60+ gig of music from my computer to the Seagate (took 26 hours since I had to use the USB 1.1 connection on my Dell!) I then connected the drive to the MC and tried to see the media in Composer. Saw it fine, selected it and hit "scan". Message "scanning 0 of 100" shows with stop button active. Scan never takes place and after 10 minutes or so, goes away without any data.I'm dying to get my system finally up and running and hear music. Any ideas what the issue may be? I am hoping to share your answer with the installer when we talk on Monday 4/17. Thanks for any insight you have.- Mitch Link to comment Share on other sites More sharing options...
ATOH Posted April 18, 2006 Share Posted April 18, 2006 Mitch, There was once a list of compatible external hard drives, thumb drives, etc. released by Control4. Have your dealer contact tech support for the list. Link to comment Share on other sites More sharing options...
All Wired Up! Posted April 18, 2006 Share Posted April 18, 2006 Mitch,I'm assuming you're using USB to connect to the external hard drive. I would:1) Make sure both composer and the MC are updated to latest version.2) Make sure all music on external hard drive is MP3.3) Disconnect hard drive and power down.4) Delete the hard drive under media.5) Re-boot MC.6) Re-connect and power-up external hard drive. 7) Click on hard drive in list under media then scan and wait at least 30 minutes to see if it's showing anything other than 0 to 100.Let me know how it goes. I use a 300G Seagate with no problems. Link to comment Share on other sites More sharing options...
chambrick Posted April 20, 2006 Share Posted April 20, 2006 I've used a Western Digital WDXB2500 external 250 successfully.How is the drive formatted? Link to comment Share on other sites More sharing options...
rmacdougall Posted April 20, 2006 Share Posted April 20, 2006 I found errors while scanning:2006-04-19 14:05:06,743 [3280] ERROR Control4.Client.MediaManager - Error Scanning for mp3'sException: System.IO.IOExceptionMessage: The specified network name is no longer available.....2006-04-19 14:33:00,209 [3568] ERROR Control4.Client.MediaManager - Error Scanning for mp3'sException: System.ArgumentExceptionMessage: Illegal characters in path.Rob Link to comment Share on other sites More sharing options...
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