wappinghigh Posted December 14, 2012 Share Posted December 14, 2012 We just upgraded to 2.3 at my place.However, I can no longer do a full backup of my project.When the backup runs, as it comes to the media library part..step 3 (coverart), I get the error:"The system cannot find the specified file"...and the backup fails..I can backup without media info and personal info checked..but not a full backup..Thoughts?Solutions? Link to comment Share on other sites More sharing options...
jeffh Posted December 14, 2012 Share Posted December 14, 2012 Have you tried rebooting your PC (not the control4 devices) after the upgrade? Link to comment Share on other sites More sharing options...
wappinghigh Posted December 14, 2012 Author Share Posted December 14, 2012 Yep. Doesn't fix the problem. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted December 15, 2012 Share Posted December 15, 2012 Same issue. Can't backup program in HE... Link to comment Share on other sites More sharing options...
TexasBill Posted December 15, 2012 Share Posted December 15, 2012 Same issue. Can't backup program in HE...In another thread WAP said:Do you use the C4media library? When I leave this unchecked, the backup goes thru..So it seems to be something with backup of coverart/media library..Try that and see if it helps you?Bill Link to comment Share on other sites More sharing options...
turls Posted December 15, 2012 Share Posted December 15, 2012 I needed to restart my HC1000 anyway, and the project backs up successfully now it seems. Even though it was giving an error before, I'm not sure it didn't complete successfully. The file was still created and it seemed about the right size. Link to comment Share on other sites More sharing options...
Cyknight Posted December 15, 2012 Share Posted December 15, 2012 This is normal. Due to a change in the media database the main controller needs to be rebooted after a 2.3 udapted before it sees the mm.db file properly - untill that time you cannot import/export media, load a project with media or back-up a project with media. Pro OR HE, doesn't matter. This is as per release notes I believe. Link to comment Share on other sites More sharing options...
wappinghigh Posted December 16, 2012 Author Share Posted December 16, 2012 ^ What release notes? In 2.3.0 HE?I've checked the user guide.There is nothing in there.In any case this problem still remains unresolved.Even after a reboot of both PC and my primary controller (An HC1000) Link to comment Share on other sites More sharing options...
HookedOnC4 Posted December 16, 2012 Share Posted December 16, 2012 Same issue. Can't backup program in HE...In another thread WAP said:Do you use the C4media library? When I leave this unchecked' date=' the backup goes thru..So it seems to be something with backup of coverart/media library..Try that and see if it helps you?Bill[/quote']Unchecked and it worked but that looks like C4 will need to fix this. Thanks Bill and Wap...I also rebooted 1000. Link to comment Share on other sites More sharing options...
Cyknight Posted December 16, 2012 Share Posted December 16, 2012 ^ What release notes? In 2.3.0 HE?I've checked the user guide.There is nothing in there.In any case this problem still remains unresolved.Even after a reboot of both PC and my primary controller (An HC1000)In HE no. But as updates are supposedly done by delaers who should be reading those release notes and therefor follow it's instructions, that reboot should have been done prior to you even touching HE.......That said it obviously didnt fix it for some. I'll see if I can figure something out. Link to comment Share on other sites More sharing options...
wappinghigh Posted December 17, 2012 Author Share Posted December 17, 2012 Thanks for trying to sort this out for me. No. The HC1000 was not rebooted before HE was loaded and run. It was rebooted after. Look forward to the "fix"... Thanks. Link to comment Share on other sites More sharing options...
kevinmuise Posted December 17, 2012 Share Posted December 17, 2012 What does the Media backup portion encompass? What do I lose with a partial backup?K Link to comment Share on other sites More sharing options...
digitaltrader Posted December 17, 2012 Share Posted December 17, 2012 I am having the same issue and I have rebooted the controller and still get the same error. Link to comment Share on other sites More sharing options...
wappinghigh Posted December 17, 2012 Author Share Posted December 17, 2012 Come in Ryan (from C4)..you know what's going on here?Can you find out for us and report back?CheersWap Link to comment Share on other sites More sharing options...
Rori Posted December 17, 2012 Share Posted December 17, 2012 Just wanted to add my name to the list. I rebooted controller, computer running HE, reinstalled HE-no go (dealer did my 2.3 upgrade).Looking forward to a solution as well.Cheers! Link to comment Share on other sites More sharing options...
digitaltrader Posted December 17, 2012 Share Posted December 17, 2012 Looks like no one is beta testing composer HE. Link to comment Share on other sites More sharing options...
MSI Posted December 19, 2012 Share Posted December 19, 2012 Same problem here. Can not back up media. Link to comment Share on other sites More sharing options...
Cyknight Posted December 19, 2012 Share Posted December 19, 2012 Question: can you all still export individual media lists?Also when backing up try selecting media but NOT personal data (not sure HE gives you that option) Link to comment Share on other sites More sharing options...
wappinghigh Posted December 19, 2012 Author Share Posted December 19, 2012 Question: can you still export individual media lists?YESAlso when backing up try selecting media but NOT personal data (not sure HE gives you that option)This doesn't work.But. Selecting personal data NOT media does work.So there appears to be something wrong with the way media data is now bundled up in the backup. Link to comment Share on other sites More sharing options...
Cyknight Posted December 19, 2012 Share Posted December 19, 2012 Indeed, which was the point of the exercise Link to comment Share on other sites More sharing options...
panamagixxer Posted December 28, 2012 Share Posted December 28, 2012 Anything on this, just had my system updated today and unable to do backup? Link to comment Share on other sites More sharing options...
Cyknight Posted December 28, 2012 Share Posted December 28, 2012 I'm on vacation right now but still trying to get some info - but nothing yet beyond the possible fixes stated here (making sure the controller is reboot a second time after the WHOLE system is done updating being the main thing). Link to comment Share on other sites More sharing options...
ScottGA Posted December 28, 2012 Share Posted December 28, 2012 Still in the same boat myself. I can't backup HE unless I unselect the "media" box. Link to comment Share on other sites More sharing options...
Matt Posted December 29, 2012 Share Posted December 29, 2012 The ComposerHE install process was re-factored and inadvertently left tar.exe out of the 2.3 build of ComposerHE. This is used to zip up the cover art for the project file. You can manually copy the tar.exe file from a previous composerHE version and copy it into the 2.3 directory to resolve this issue.I hope this helps.Matt Link to comment Share on other sites More sharing options...
prabeau Posted December 29, 2012 Share Posted December 29, 2012 Just copied Tar.exe from previous version and all is good once again.Thank you Link to comment Share on other sites More sharing options...
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