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About dinosaur

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    Control4 End User
  1. dinosaur

    Drobo Announces new DroboFS

    I've been using a Drobo for about 18 months and like it very much. I replaced a NAS and never looked back.
  2. dinosaur

    Control4 Locks

    My bet is that if you pull the zigbee card then you won't have that problem. The card is easily removed or inserted.
  3. Kwikset replaced my doorlock. If you read the thread from the top you'll see that I was initially told (incorrectly) that I could get a new lock but that they (Kwikset) would not replace the zigbee card. Well, that turned out to be false once I called a few days later and got a different customer service rep. To make a long story short, I received two locks, both with zigbee cards, and so far I installed one of them while removing the defective one. My dealer updated the firmware successfully and I'm waiting to see how well the battery life works out. Kwikset will be sending a call tag to pickup the defective lock. Meanwhile, I have an unused, brand new, zigbee doorlock that I don't plan on using. Funny how things work out when a customer service rep is not well informed.
  4. It's all been resolved now. I called Kwikset again today and spoke with a different customer service person. He is sending me a new lock with the zigbee card and he contradicted everything that I was told by a different customer service guy this past Satruday. Also, they do want the defective lock back and will send me a call tag. So, I will be receiving two new locks (1 from my calls on Saturday - coming without the zigbee card, and another lock from my call today - with a new zigbee card). My advice is to make sure you get a customer service rep on the phone that is completely informed about the Control4/Kwikset arrangement. It took me 4 phone calls in total to get it right.
  5. dinosaur

    Control4 Locks

    I'm having the battery drain issue also along with failure to update the new firmware (1.5 included with the C4 I called Kwikset and they are sending me a new lock but they told me that they do not send a new zigbee card with the lock because they don't have them. What's strange is that someone else on this forum posted that they got a new lock WITH a new zigbee card direct from Kwikset (I was in touch with that poster through email and ascertained that Kwikset sent him the replacement lock, not C4). He arranged that replacement about 4 weeks ago. So the question remains unanswered. If 4 weeks ago he got a replacement lock with the zigbee card then why, just a 3 days ago, was I told that Kwikset will replace my lock but not the zigbee card because they don't have them? Kwikset's customer service rep told me that Control4 installs the cards, not kwikset. Strange inconsistency. Does anyone here have insight into this situation? UPDATE: Good news. I called Kwikset again this morning and they are sending me a new lock WITH the zigbee card! Very strange that the other customer service guy (this past Saturday) was completely wrong. I'm now receiveing 2 locks (and I DO have to send the defective one back via call tag).
  6. Of course. But the point I'm trying to make is that Kwikset does not replace the zigbee pro card when they replace the lock. They told me on the phone today that the card is only available from C4. So, I will get a new lock this week and then what? I have to send it to C4 for the new card, apparently.
  7. Exactly. I called Kwikset back after reading the post by AVITECH. They told me: "we are replacing your lock because of the battery drain issue. The firmware update issue is something you have to take up with Control4. You will not be getting a new Zigbee Pro card from us." I don't understand why they're handling this situation differently than they did AVITECH's. I told them I'm having both issues. UPDATE: I called kwikset again and was told, "we don't have the ZIGBEE CARDS. They are obtained from Control4." AVITTECH, did you get your new lock from C4 or from Kwikset?
  8. Was it Kwikset or C4 that replaced your lock? I can't understand why they told me to ditch the old one and why they are not sending me a new Zigbee Card? It's strange how they're handling me differently than you.
  9. Here's the latest frustration on my ongoing struggle with the door lock. 1. Battery life is intolerable - 7 - 10 days between changes consistently 2. Firmware will not update - 10 attempts/10 Failures. I spoke to Kwikset customer service today. They are sending me a new unit (told me to toss the old unit in the garbage! I was very surprised). However, the Zigbee Pro circuitry will not come with the new lock unit. I was told by Kwikset that that circuitry (daughter card as they call it) was installed by Control4 and that I would have to get in touch with C4 to install the new card. This is a bit frustrating to say the least.
  10. dinosaur

    Recent update to

    I have a customer that had the issue with the locks not upgrading. On the dealer forums' date=' I think there's a procedure for manually forcing the update using buttons on the locks.[/quote'] My dealer told me how to start the lock firmware update manually and he monitored it remotely. It has failed each time. It attempts to update each night at 2 (or 3) a.m. and I have done it manually at least 5 times. From what he tells me, he has other clients with door locks that will not successfully upgrade to the new firmware just like mine.
  11. dinosaur

    Recent update to

    My dealer upgraded me to 1.82.66691 the day after it was released. All went well except the firmware for the door lock. It has been attempted (either automatically or manually) 5 times and has continued to fail. I have lots of zigbee pro devices near it so that isn't the problem. He is looking into the problem and will get back to me. He told me that I'm not the only client that is having this issue. Some of his doorlocks updated the firmware without a problem and some of them are having the same problem as mine.
  12. dinosaur


    I use a Blackberry (model 8330 Curve) and I use the Opera browser to log into 4sight and control my c4 system remotely.
  13. 3 feet. The lock is on my front door. Next to and near my front entrance are about 6 C4 Dimmers/or Keypads.
  14. So my dealer updated me to the 1.82 Maintenance release and everything went smoothly except the door lock. It is supposed to update the firmware to the latest version (1.5) but it has failed at each attempt. (now 4 attempts).