dipskhatri

19 hours ago, cjh said:

fwiw, we have small kids in our house and use the Alexa baby crying feature connected to our c4.  See this: https://www.komando.com/technology/alexa-sound-detection/798151/  The alexa does a great job hearing baby/kids crying. I've got it setup to call out to ifttt... which then does an api push to c4 and I can take action based off that. It works flawlessly. For example, baby cries and it starts showing the crib camera on the t3/t4s in the house. Actions are endless once you get the notification into c4.

I know this doesn't answer your original question but throwing this out as an alternative. Of course, for even more simplicity, you could use a couple alexas with routines and get notified alexa to alexa setup in a few minutes.

Thank you for this I will look into it

Is it recommended to use the touch screens intercom as monitors? i.e. so I can hear (not see) what is going on, on the 1^st floor landing area in my house when we have gone to sleep as that’s where our kids rooms are and the Mrs likes to know in case they wake up in the middle of the night or calling for us, as we have a wireless touchscreen in our room.

I used it like that for a while and working well, but now I cant seem to call in to the first floor (from my room or the ground floor) it just won’t accept it.  First I thought it’s the touch screen itself, but I can select rooms turn things on and off, we just cant get the intercom to work anymore for that floor.  I have re-started it few times and still the same, is there anything else I can try to get it work again?

23 minutes ago, Buffalo Mike said:

My C4 audio matrix died during a power outage.  is the power supply internal or external?  how easy is the repair?

Its internal and very easy, plug and play providing you get the exact replacement. 

Its internal and very easy, plug and play providing you get the exact replacement. 

I have had my DS2 for many years and now when it becomes evening at it get's dark outside I cant see nothing, the picture is terrible see below images by 21:00 cant see nothing at all.

Is there anything that can be done? I have cleaned the glass as well and still nothing

On 9/12/2022 at 3:49 PM, Gene said:

Can you provide the company's info so future people with the issue have someplace to turn to?  Thanks!

Sure here is the website https://www.energizeav.co.uk/

Sorry for the radio silence on this, I managed to find a person who sells re-condition PSU here in the UK and I ordered one and fitted it in yesterday and it worked

On 7/12/2022 at 3:46 PM, Ryanjackson said:

I just replaced a power supply yesterday with this one on a amsv3. Had to change the wiring leads but works good.

 

https://www.digikey.ca/en/products/detail/xp-power/ECL25US05-T/4785611?utm_medium=email&utm_source=oce&utm_campaign=4251_OCE22RT&utm_content=productdetail_CA&utm_cid=2998528&so=76664085&mkt_tok=MDI4LVNYSy01MDcAAAGFaPp0vnCre3EueWADizYpfRKaF1IM8uJyas_7lb9y2lVA7JWS7QDzk3zlkoth2TfUNij_Zo0hIA6ACVJiSEc_UySiIQnKHdUTlQdVA63T

This is the one I got and from the same site, trying to find someone who can fit it in for me, I have bought the connectors for it, but its a bit fiddley for me unfortunately. 

Did you change the the original wires in the unit to fit that power supply? 

On 6/21/2022 at 4:12 PM, lippavisual said:

That would be it.  Same one I purchased.

Now you either have to splice into the existing wiring that goes to the board or buy the right Molex connectors to mate to the new power supply. 

Unfortunately I cant get hold of this power supply  no one has it in stock anymore, so they have recommended this one in replacement https://www.digikey.co.uk/en/products/detail/xp-power/ECL25US05-T/4785611 I assume this should work?

16 minutes ago, lippavisual said:

That would be it.  Same one I purchased.

Now you either have to splice into the existing wiring that goes to the board or buy the right Molex connectors to mate to the new power supply. 

Thanks going to place the order and will order some Molex connectors, I will let you know how I get on 

Thank you for the info I have V3 and the attached is the PS in the matrix. 

Would this be the correct one to get? 
https://gb.wiautomation.com/mean-well/power-supply/NFM205?utm_source=shopping_free&utm_medium=organic&utm_content=GB213628&gclid=Cj0KCQjw2MWVBhCQARIsAIjbwoNhcg5SmF02fqsQz1_DaWfWLqqijQjrVM9KQm_c7s8SVVzGje-kV90aAh18EALw_wcB

still not working for me I have given up now, and just have to use my old PC to use Composer.

Do you still have the equipment and are you looking to sell all of it in one go or can I select what I would like from it?

I have had my C4 audio Matrix for a while and recently it stopped working.  I contacted my dealer who then rang C4 and they said they wont repair it, but they did say we are pretty sure its the Power Supply that is causing the issue.

I live in London UK, does anyone know who can fix this for me or where can I get the part for it?

Any help or guidance would be appreciated as I don't want to spend another coupe of thousand pounds in getting a new one, cant afford it right now.

14 hours ago, hnf3 said:

I've been having the same problem since March 31.  I think it started with a Windows 11 update that occurred around then, and I think it is related to .NET (whatever that is).  Dealer put in a ticket with C4 and they told him "Composer is not designed for Windows 11, however it will be fully compatible in the near future.  A big software update has recently been announced and I'm told it should likely roll out around the end of May (it's currently in beta-testing).  Maybe that will also include Windows 11 compatibility??"

 

I hope the new updated software works with Windows 11.  Thanks for this update, I shall wait patiently

8 hours ago, dipskhatri said:

 

Thanks, I have done this few times also.  But I will give it another go fingers cross. 

No joy, this is driving me crazy....

15 hours ago, Cyknight said:

Try uninstall, make sure all install folders are deleted afterwards. Then reboot, re-download and install.

 

In and of itself, the software runs on win11 (yes I use pro) just fine.

Thanks, I have done this few times also.  But I will give it another go fingers cross. 

I assume no one has any idea on how to resolve this issue?

This might help ( I hope), when installing, I do click 'Yes'.

On 4/9/2022 at 7:00 PM, SpencerT said:

Have you tried to install / run as administrator?

Yep did this as well many times, its so odd...

On 4/10/2022 at 3:48 AM, Andrew luecke said:

Check Composer logs.. It might say why.. Also, try running from command prompt, which might show an error or something

 

Where can I check the log files? and sorry, show do I run this from command prompt?

On 4/10/2022 at 5:24 AM, Andrew luecke said:

@dipskhatri

I just had a thought.. Is your computer running an ARM CPU instead of Intel (many Surface products are actually ARM)

11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz

Yep did this as well many times, its so odd...

No beta stuff... This is so odd!

On 4/7/2022 at 9:08 PM, Kyle Coolabode said:

I know this is basic as hell, but have you tried re-installing?

Did that about 5 times still no joy....