carvelln

8 hours ago, Derrick Cain said:

Our web services team has identified and addressed the issue that may have been affecting users during higher traffic times.  If your Control4 account is currently disconnected from Alexa (devices showing offline), disable and re-enable the skill.  We are continuing to improve stability and response when using native Alexa.  Please PM me or post if you have issues or feedback.

Derrick, any suggestion when we're not able to re-enable?  That happened to me during the high load period.  

eastern for me

1 minute ago, msgreenf said:

don't think its server maintenance, sounds more like load during peak prime-time hours when people are home...

That makes sense.  As I edited above, the customer.control4.com website is now loading immediately after login without any delay. 

3 hours ago, msgreenf said:

if the integration fails to appear, that means it's unlinked.  If you can't login to your control4 account that is really odd.  What happens when you go directly to customer.control4.com, can you login?  Maybe you need to do a password change?  Does your mobile app still work?

Customer.control4.com is what was responding sluggishly all last night (and several times throughout the last week).  As another poster mentioned above, it does seem that the slowdown and lack of Alexa communication occurs around the same time of night (approximately 9-11 pm eastern).

I can eventually login but loading the account after putting in my email account and password literally takes minutes.  That's why I thought something was affecting C4's servers and preventing communication with AWS?  The mobile app was still working and allowing appropriate local control but without any Alexa integration. 

But then this morning, everything started working fine again.  I was able to finally re-enable control4 integration through the Alexa app.  And the customer.control4.com website is fast and snappy again, allowing me to login immediately.   It's very weird.  Does control4 do server maintenance or something like that every night at the same time?

8 hours ago, Derrick Cain said:

I'm glad to hear!  I'll try to be an additional resource, and I know I've talked to a few people here on the phone and through e-mail.

I'll pass along the suggestion, although I know dealer forums are geared more towards dealer/manufacture information.

Thanks so much for your help Derrick.  

I'm having a repeat of the issue that you helped me with last week, with the Alexa integration suddenly disappearing.  The prior fix, resetting the controller, did not work this time.  I tried disabling the c4 skill in the Alexa app but cannot re-enable it.  I get this error:"an error has occurred while attempting to link Alexa with control4.  Please try again later"

I think it's something on C4's end because I'm even having trouble just logging into my account on the control4.com website.... It's very sluggish and takes forever to load. 

Any ideas? 

No go but thanks for the suggestion! 

The extender card has an ac adapter so i don't think it has a battery? 

Hi all

I just picked up a couple of CA zigbee extender pros and am having trouble resetting them.  On one of them, when I tried joining the network with 4 button pushes , i got the flashing yellow light, then nothing.  I thought it was supposed to turn blue so i wanted to try again.  The manual states 9, 13, and 15 button pushes for exiting, factory resetting, and rebooting respectively.  However when I tried those combos, the lights just flashed green after each sequence.  Is there a light combo that shows successful exiting or resetting?