Shaz

16 hours ago, mstafford388 said:

There is actually project change log buried in the directories of the director.  Would only let you know if someone made changes though.  As long as you had allow remote access checked in your customer portal you did actually give him permission though.  If something malicious was done you should contact Control4 directly though as others have said.  

Access is granted for the dealer as he is still busy with finalizing the system. My issue is that the system may have been accessed after hours ( Saturday afternoon and evening) without our knowledge. We had strange issues with lights being turned off and on-only in rooms we were currently in and televisions being turned off and on with no touching of the touchscreens or remotes. Hence my need for access logs (camera/system) to determine what exactly what happened.

On 6/5/2019 at 9:25 PM, RAV said:

Four ways to access a system:

1. composer remote access controlled in your my.control4.com account.

2. portable device access with 4sight, also controlled in your my.control4.com account under devices.

3. WiFi, in range of the access points.

4. VPN through the router or support hardware.

Be informed and discuss with your dealer. Besides Control4 there's also camera software and support system access possible.

Unfortunately it is our dealer who we suspect has logged in. How do we find out if he did conduct a remote log in without our permission?

Hi all

We have a recently installed C4 system. Installation is approx 80% complete, but we have moved in and living in our newly built home. We have a concern that someone has accessed the system (could be the installer) remotely during a specific time period. The installer does not have permission for remote access to cameras, lighting etc. How do we access the history/audit trail of log-in/access. We have the specific time period in question, so this may help.