tigerap

2 hours ago, PorterTX said:

Actually make sure all 3 cables are 4K compliant (preferably 18gbps just to be safe).  Apple to Denon, Denon to transmitting Balun, and then Receiving Balun to TV.  Lastly, check your video settings on your Denon as you make need to turn turn on some type of "Enhanced" feature.  

Appreciate your suggestion....I've ordered 3 4K HDMI cables and when they arrive shall connect them up....I'll post an update as this may assist others with the same issue

Hey

1 hour ago, OceanDad said:

If it's feasible, I'd grab a long length of CAT6 cable and run it temporarily in place of what's there in-wall now.  Just from closet to TV or whatever.  That way you will quickly eliminate a cable or termination problem, and it only takes 5 minutes, assuming that your Tx and Rx are not on different floors or the room next door etc.

Thank you so much for your suggestion. I'll give it a go

Thanks for your reply....balun is 4K compatible up to 30m...run is cat6 about 15m max to another balun behind tv...hdmi from balun to Tv...

I managed to get top the back of my rack....here is what I say..

Apple TV HDMI into a Denon Amp

Denon Amp into Balun for TV video

I reckon I just need to ensure both HDMI cables are 4k.

Can't see where the C4 Amp/matrix comes into play...so I might be sweet

Hi Folks, hoping someone can assist me with an issue.

I have a 4K tv, 4th gen AppleTv, Amp in a rack all connected and managed using C4.

I recently purchased a 4K Apple TV(ATV) connected okay, but I can’t change the resolution setting of ATV to 4K. It tries then reverts back to 1080p. 
 

if I connect the ATV direct to TV I can change res setting to 4K...so rules out the TV..

any suggestions?

thanks in advance

Hi Folks, hoping someone can assist me with an issue.

I have a 4K tv, 4th gen AppleTv, Amp in a rack all connected and managed using C4.

I recently purchased a 4K Apple TV(ATV) connected okay, but I can’t change the resolution setting of ATV to 4K. It tries then reverts back to 1080p. 
 

if I connect the ATV direct to TV I can change res setting to 4K...so rules out the TV..

any suggestions?

thanks in advance

Thanks mate I will ask...appreciate your help

Hi msgreenf, what should I ask him to verify?, do I ask him have you installed SSL patch 2.20.2??

Cyknight, my controllerHC250  recently failed and I had it replaced, the dealer said he reloaded the latest controller firmware and my configuration on the replacement controller (Hc250)....all worked for a day or so, then coinciding with iOS 13 update my C4 app won’t connect via cellular to my controller....do you have a suggestion for my dealer? Or is this a C4 app iOS incompatibility issue?

yes that is correct for the app version .the OS version is 2.9.1.532460

26 minutes ago, msgreenf said:

What control4 os?

OS 2.10.10.11

Hi All,

I am using Control4 App 2.10.10.11

Since upgrading to IOS 13.x.x I cannot connect to my C4 system via the WAN. I get the below error. If I roll back to IOS 12.4.1 the App connects to my C4 system

C4 Support don't seem to know how to fix this.  Has anyone else experienced this problem? and is there a solution?.  The App works on the LAN.

many thanks

HI I have an issue with IOS13 and C4 App