Olliedog

9 hours ago, msgreenf said:

yes, pull the plug - wait 30 seconds and plug it back in

Thank you so much!    

6 hours ago, tdougray said:

I have encountered this problem every time I have a power cut. Rebooting the controller once the system is back up fixes the problem every time also. Would love to know why? 

Thank you!    Wish I knew why also.   

Thank you for your help!   I’m not sure how to reboot my controller.   Do I simply unplug it and plug it back in?   I’m sorry that I sound stupid, but we usually have a tech come out and fix problems, or they do it remotely.    Today they rebooted the camera remotely, and it still won’t work.  They said I must have the wrong filters set on the app.     

Hi,

The C4 app will not display video history .   It was working fine until a couple days ago.   The message I receive is - No history for selected filters.  As far as I know, I have not changed the filters.   It’s possible I did accidentally.    Has anyone else had this issue?    Is there a step-by-step manual that explains the app?    Any help would be appreciated.  Thank you!