Empire76

12 minutes ago, msgreenf said:

Hey Everyone!  Control4 has fixed this issue and will be auto pushing an update to all OS 2 based systems that have the tidal driver to update it to v161 which fixes oauth changes that tidal made.

Once you have the updated driver you will have to login to tidal again but it should be all good after that.

Your dealer should be able to update you sooner if you rather not wait.

Thank you, how will we know when it has been pushed to our system? I don't know how to check what my driver version is.

Tidal looking into it on their side as well.

Says the c4 dealer...

Not a free upgrade if I have to buy a new controller to support it 

4 minutes ago, Cyknight said:

You do realize that since Windows 7 you've been able to update for free as well right? Provided the hardware supports it. Same as MacOS.

And be it Microsoft or Apple's OS - you wouldn't expect either one to keep support up to run current programs (sorry ... apps) on the old (not updated) software.

Something got changed on Tidal's end (as nothing got changed on Control4's end) - Control4 is looking into what it is, and if it could possibly be fixed for those unwilling to replace hardware to get current OS.

Can it be (reasonably) be fixed? No clue at this point. Maybe wait until more is known before going for the 'they're doing it to force us to upgrade' card?

 

I am a Mac user and therefore update my OS for free on a regular basis...

I shouldn't have to spend another $1k to fix an issue

@Control4 This is unacceptable to have this situation unresolved

I have same issue, is there any followup from c4 on this?