jeffatwork Posted June 10, 2018 Share Posted June 10, 2018 Anyone know how to reset a forgotten password to login to Director. Its been so long since I logged into Driector, I've forgotten it. Thanks Link to comment Share on other sites More sharing options...
dcovach Posted June 10, 2018 Share Posted June 10, 2018 29 minutes ago, jeffatwork said: Anyone know how to reset a forgotten password to login to Director. Its been so long since I logged into Driector, I've forgotten it. Thanks Try password recovery from your control4.com account. Its the same email and login for the control4 app. Or are you talking about a putty connection into your controller? Link to comment Share on other sites More sharing options...
jeffatwork Posted June 10, 2018 Author Share Posted June 10, 2018 its the connection to the controller. I have no problems logging into my account via my.control4.com .... its launching Composer HE, that I'm locked out of. Thanks Link to comment Share on other sites More sharing options...
dcovach Posted June 10, 2018 Share Posted June 10, 2018 t0talc0ntr0l4! Link to comment Share on other sites More sharing options...
jeffatwork Posted June 10, 2018 Author Share Posted June 10, 2018 I may have to unregister my controller and reregister? I'm running out of options Link to comment Share on other sites More sharing options...
dcovach Posted June 10, 2018 Share Posted June 10, 2018 4 minutes ago, jeffatwork said: I may have to unregister my controller and reregister? I'm running out of options Try a "Network" reset, not factory reset. Which controller do you have? Sorry to make you run around in circles. I haven't had this problem yet so I'm looking up ideas. How to reset a password on a controller QUICK ACTIONS The network reset will also reset the password Hold the identify button on the controller while power you power cycle the controller. Continue to hold the id button until the data and link LED's come on at the same time ( they will light up blue), or if you are watching the on- screen display, it will tell you when to release the id button. Link to comment Share on other sites More sharing options...
jeffatwork Posted June 10, 2018 Author Share Posted June 10, 2018 Thanks, I'll give the "Network reset" a try when I get home this evening. HC-800 Link to comment Share on other sites More sharing options...
jeffatwork Posted June 12, 2018 Author Share Posted June 12, 2018 Update: I figured out my password and was able to login in to ComposerHE, however, after I closed out of Composer and updated it to 2.9.1 (<-security patch) and attempted to reopen Composer, I now receive "Director is unable to authenticate ComposerHE". Has anyone had any success with 2.9.1 or is this a bug? I uninstalled, reinstalled and rebooted my HC800 but still have no success launching ComposerHE. I'm thinking its time for a "Network" reset, any other suggestions? Thanks again, Link to comment Share on other sites More sharing options...
dcovach Posted June 12, 2018 Share Posted June 12, 2018 This is a brand new bug caused by the recent security patch. Its been acknowledged and being worked on Link to comment Share on other sites More sharing options...
jeffatwork Posted June 12, 2018 Author Share Posted June 12, 2018 Really? I have no ability to download the previous version of ComposerHE as its been removed from my software downloads. So much for staying up-to-date on the "security patch".... what a joke. I did do a network reset, but that obviously didnt fix the problem. Thanks dcovach for your prompt responses. Guess I'll do no C4 stuff until they fix their own security patch. Link to comment Share on other sites More sharing options...
dcovach Posted June 13, 2018 Share Posted June 13, 2018 I could send you a link to a previous version but there's no point in going backwards. Despite some of the criticism, I like 2.10.2. Hopefully the issue with HE is resolved soon. It's been a great tool thus far. Link to comment Share on other sites More sharing options...
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