scthomp4267 Posted January 8, 2008 Share Posted January 8, 2008 Hello.I recently replaced my wireless router and now my C4 controller isn't available when I try to connect to it via the Composer software or via the mycontrol4 website. Can anyone offer any suggestions ? Link to comment Share on other sites More sharing options...
STEF Posted January 8, 2008 Share Posted January 8, 2008 Hi scthomp4267 Try this1) This can be caused by several issues.2) Open composer in virtual mode and go totools-system manager.a) Connect to your director. On the right side pane under the status tab,verify that director has a green enabledstatus next to it.c) Please enable it if it is not enabled.d) Once enabled, exit Composer.e) Wait several minutes.f) Log back in using Composer.g) The director IP address should then showup in the list of directors window whenconnecting to local director.3) Verify that you have the same subnet addresson your laptop as the director and the router.4) Make sure that MAC address filtering, IGMPfiltering, or Spanning Tree Filtering, parentalcontrols, or firewall is not enabled on therouter or switch.a) We require port 80 to be open on anyrouter or layer 3 or 4 switches.Hi 5) This may the result of a security applicationsuch as a firewall, virus protection suite, orother security oriented software.a) Known offenders are:i) “Zone Alarm”.ii) “Norton Security (Worm Protection)”.iii) “Microsoft Firewall”. These programs will need to be disabled orhave the settings changed to allow for ourcommunication. You will need to contactthe administrator of those programs forfurther configuration. Figure A-36) Verify that the IP address that the controller isusing is valid or reachable from your laptop.a) From start-run, type ‘cmd’ and pressenter. A DOS box will open.c) At that prompt enter ‘pingxxx.xxx.xxx.xxx <ip address>’ and pressenter.d) If you get replies it is a valid address.e) If you get denials or destination hostunreachable, please check the localnetwork router to verify that it is seeing thecontroller and your laptop. Link to comment Share on other sites More sharing options...
scthomp4267 Posted January 8, 2008 Author Share Posted January 8, 2008 Hi STEF.Thanks for the great information. Would the controller need to be rebooted ?Thanks for your help.Scott Link to comment Share on other sites More sharing options...
ATOH Posted January 9, 2008 Share Posted January 9, 2008 What router are you now using? Brand, model?Are you accessing the controller through a wireless connection from your computer to the router?the reason I ask, some routers (business class, not consumer) purposefully block access from the wireless portion of your LAN to the wired portion of your LAN. You might need to create rules within your router's software to allow this pass through. Link to comment Share on other sites More sharing options...
scthomp4267 Posted January 13, 2008 Author Share Posted January 13, 2008 Thanks for the advice.Ended up that the installer had configured my controller with a static IP address. Once I changed the controller to use a dynamic IP address everything worked perfectly. FYI...the installer installed a 3Com OfficeConnect router which turned out to be horribly slow. I switched to a Ruckus Wireless Mediaflex router. Best wireless router I've ever used. Thanks to everyone for the helpful advice.Scott Link to comment Share on other sites More sharing options...
schlepp571 Posted January 13, 2008 Share Posted January 13, 2008 I would recommend you go back to a static IP for the controller. There are many occasions where you can end up with an IP conflict with other devices using your router. It will save you headaches down the road. It is easy to setup and I am sure that anyone would assist you if you needed help. Link to comment Share on other sites More sharing options...
loudsubz Posted January 16, 2008 Share Posted January 16, 2008 First thing that came to mind was a different default gateway.Eg. Dlink 192.168.0.1Eg Linksys 192.168.1.1If your on 192.168.0.50 as static IP for the controller then switch over to a Linksys, once your computers are online and grap a DHCP IP they wont be able to talk to the controller on a different gateway. Link to comment Share on other sites More sharing options...
schlepp571 Posted January 16, 2008 Share Posted January 16, 2008 That is not true. First of all the D-Link is a more stable router. The best idea would be to go to a business class router. Something that can handle more traffic. Pick on your own but I work for and ISP and D-Link is more stable for not a lot more money. If I had to choose I would pick Cisco because they have been the most stable platform for a long time. But monetarily D-Link is in line. Link to comment Share on other sites More sharing options...
slemay Posted January 16, 2008 Share Posted January 16, 2008 I'd second that - but also say that Linksys BUSINESS line as a good 2nd to Cisco (as this line is actually a lower end line of Cisco... Cisco now owns Linksys and is putting their LOW end product under the Linksys Business line). Link to comment Share on other sites More sharing options...
loudsubz Posted January 18, 2008 Share Posted January 18, 2008 That is not true. First of all the D-Link is a more stable router. The best idea would be to go to a business class router. Something that can handle more traffic. Pick on your own but I work for and ISP and D-Link is more stable for not a lot more money. If I had to choose I would pick Cisco because they have been the most stable platform for a long time. But monetarily D-Link is in line.What is not true?...IMO I have had bad luck with dlink. They are fine for out of the box setups that dont require tweaking but when you start to do port forwarding and such sometimes they act up and don't do what you program in. When I can, I always use linksys routers in most installs, have never had any issues with them except for one which was bad out of the box. For a bigger setup I would get a dedicated pc and run pFsense on it IMO best homebrew router I have used so far and cheap to boot. Plus you can throw in 1000 mbit cards in them for good traffic flow if you need it.For the most part though all of our installs have been home based so a regular linksys from best buy does the job. Link to comment Share on other sites More sharing options...
slemay Posted January 18, 2008 Share Posted January 18, 2008 See that's where I would disagree - we've had too many problems with the 'el cheepo Linksys from Best Buy - too many customers call to say things stopped working etc... and a SIMPLE reboot of the box ALWAYS fixes it. IMHO - that's just terrible / cheap product... and thus we won't touch those boxes with a ten foot pole! Link to comment Share on other sites More sharing options...
loudsubz Posted January 19, 2008 Share Posted January 19, 2008 what routers would you reccomend and what price range are they in?Its hard for some smaller installs to get the homeowner to fork over $$ for somsething they can buy at futureshop or bestbuy... I know they are better but sometimes customers are just cheap like that. Link to comment Share on other sites More sharing options...
slemay Posted January 19, 2008 Share Posted January 19, 2008 At the very least - use the D-Link WAP DIR-655 as a router (turn off the wireless)... that's probably your cheapest solution that works well. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.