weepee Posted October 12, 2008 Share Posted October 12, 2008 I have a 2 HC300 in my rack one is running director and is working fine the other has all the ir's in it and won't identify. I tried pulling the power cord and waiting 1 minute then re energizing, no change. what is the procedure for a complete reset? Link to comment Share on other sites More sharing options...
K&J Posted October 13, 2008 Share Posted October 13, 2008 Do you have HE?Was this on Static IP?Is the Link Light on? Link to comment Share on other sites More sharing options...
weepee Posted October 13, 2008 Author Share Posted October 13, 2008 Do you have HE?Was this on Static IP?Is the Link Light on?I do have HEit should be staticand the link light doesn't come on Link to comment Share on other sites More sharing options...
K&J Posted October 13, 2008 Share Posted October 13, 2008 Are you not seeing that controller on the router?Is it running director? Link to comment Share on other sites More sharing options...
weepee Posted October 13, 2008 Author Share Posted October 13, 2008 i have this 300 plugged directly into the router. the other 300 that is working is plugged into the switch. it's been like this for 5 months. Director is running on the other 300 that is up and running. i don't see it listed on the router. but the light on the router is on for that port Link to comment Share on other sites More sharing options...
K&J Posted October 13, 2008 Share Posted October 13, 2008 i have this 300 plugged directly into the router. the other 300 that is working is plugged into the switch. it's been like this for 5 months. Director is running on the other 300 that is up and running. i don't see it listed on the router. but the light on the router is on for that portDoesn't sound like it is communicating if you cannot see it on the router. You've already stated you rebooted the 300. Sounds like you're gonna have to call your tech up.. Good Luck. Link to comment Share on other sites More sharing options...
stash Posted October 25, 2008 Share Posted October 25, 2008 Just experienced the same problem with my HC-300 today. been working fine, was a slave unit not running director. came home and the link light was out and the wi-fi light was yellow. unplug to reset and the wi-fi light will blink several times and then turn yellow. the link light will never light-up. can't identify the unit or see it on the network. the network jack shows a green connection on the back of the unit.Ideas? Link to comment Share on other sites More sharing options...
K&J Posted October 25, 2008 Share Posted October 25, 2008 Just experienced the same problem with my HC-300 today. been working fine, was a slave unit not running director. came home and the link light was out and the wi-fi light was yellow. unplug to reset and the wi-fi light will blink several times and then turn yellow. the link light will never light-up. can't identify the unit or see it on the network. the network jack shows a green connection on the back of the unit.Ideas?What version are you running?How long did you leave the unit unplugged?Have you tried again since?Have you rebooted your network?Is the unit on Static IP?Good Luck. Link to comment Share on other sites More sharing options...
stash Posted October 25, 2008 Share Posted October 25, 2008 Got it fixed. did some searching and learned about using the identify button to do a hard reset. I held the identify button down for 30 seconds and the unit reset and is now working perfectly again. no idea what caused the issue in the first place. will see if the unit is stable over the coming days. Link to comment Share on other sites More sharing options...
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