danlevine Posted January 26, 2006 Share Posted January 26, 2006 We have a system we built that has one HTC that keeps losing connection to the director and getting very slow. We've tried just about everything, including multiple software updates.The most recent change (last night) is we set a Static IP address to the HTC. The Director (MC) already has a static IP as well as another HTC on the network. This was the only unit that didn't and because it wasn't a director we didn't think it was necessary. Hopefully this fixes the problem, I will report the findings.Dan Link to comment Share on other sites More sharing options...
slemay Posted January 27, 2006 Share Posted January 27, 2006 Sounds like a problem on the network.. I'd check cabling and the switch.Watch link lights - when it loses connection, do those go out then come back on? (Could be a defective port on the switch, or the HTC, or a short in the patch cables). Do you have anyway to test the cables (not just a simple signal - but something that will actually certify them for CAT5??). Try new cables, try a different port on the switch (or try a new switch all together). Link to comment Share on other sites More sharing options...
Samer Shami Posted January 29, 2006 Share Posted January 29, 2006 So how did things pan out dan? Link to comment Share on other sites More sharing options...
danlevine Posted January 29, 2006 Author Share Posted January 29, 2006 Set a static IP on the HTC and it seems to be working out well. No complaints from them yet.... Link to comment Share on other sites More sharing options...
TrikinCurt Posted March 8, 2006 Share Posted March 8, 2006 Ok, stupid question but I am having troubles with a HTC in our showroom (MC is working just fine), how do I set an HTC to a static IP?? Link to comment Share on other sites More sharing options...
Samer Shami Posted March 8, 2006 Share Posted March 8, 2006 1) Open up "System Manager" from the "Tools" menu in Composer2) Connect to the HTC3) Go to the "Network" tab once connected4) Startup the wizard and assign addresses. Link to comment Share on other sites More sharing options...
TrikinCurt Posted March 8, 2006 Share Posted March 8, 2006 Ok, guess it was an easy question I have always assigned ips on the front panels... HTC doesn't have one I think i am in the minority sinced we well more MC than HTC?Curt Link to comment Share on other sites More sharing options...
danlevine Posted March 8, 2006 Author Share Posted March 8, 2006 We have been setting Static IP's on all of our installs for all of the controllers and MTS and everything has been flawless. Link to comment Share on other sites More sharing options...
TrikinCurt Posted March 8, 2006 Share Posted March 8, 2006 Ok, the HTC still says it can't connect with director. Everything else is working (5 IR devices connected to it)... MC and HTC are both static IPs, any guesses? Link to comment Share on other sites More sharing options...
andy.cytexone Posted March 8, 2006 Share Posted March 8, 2006 Ok, the HTC still says it can't connect with director. Everything else is working (5 IR devices connected to it)... MC and HTC are both static IPs, any guesses?Is this fixed with the update, out of curiousity? Link to comment Share on other sites More sharing options...
TrikinCurt Posted March 9, 2006 Share Posted March 9, 2006 Sorry, had nothing to do with the update, more my mistakes. The room (theater) still had the endpoint for the on-screen interface set to the MC. On top of that I had to tell the HTC to connect to the correct MC since we have multiple systems running here (staging and such). So my guess is it would have worked fine before the update, and is working fine now as well.So my one rant, show me a theater being built that isn't hi-def, yet the HTC only has svideo out... I have enough problems with the interface without the lack of component output Curt Link to comment Share on other sites More sharing options...
slemay Posted March 10, 2006 Share Posted March 10, 2006 HTC is the entry level product - go with the MC which DOES have these outputs! Link to comment Share on other sites More sharing options...
TrikinCurt Posted March 10, 2006 Share Posted March 10, 2006 We install mostly MC, but again, HTC = Home Theater Controller. To me an MC goes in the main server closet, runs most things, HTC goes in the theater and runs, well, the theater.I will get over it either way if we can get a better remote Curt Link to comment Share on other sites More sharing options...
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