kt847

Here are Pictures for those who wanted to see. I have been frustrated for a couple of years about the Audio/performance issues. I wish I had the information of what they have switched out the past times. If you can help me out right now to tell me if I should have this audio Matrix and the stand alone backup that would be great.

We built our house 8 yrs ago and every and approximately every 2 years we have some problem that cannot not be fixed remotely. A tech will come and pull something out of the rack that no longer works with the upgrades to the system as a whole. Granted we went from Comcast to Tivo then to X1 because of issues and the preference of platforms. (Personally I prefer Tivo to X1) Issues that are ongoing are the sound on any given tv in our house takes 3 to 5 seconds after we get a picture. All lights feel as though you need to press the button twice. Right now we cannot turn off one area of lights for the past 3 days after we were advised to add a 20V circuit to our panel to separate the Rack into 2 Zones. Now the last 2 times and right now we have had to spend anywhere from 10K to close to 18K. I feel as if we are taken for a ride. Right now we are having a 24 source Matrix switch, Standalone Ups Battery Backup (because the one in the rack is not even connected because it is old and it went bad?), 2 Outlet, 20a Surge Protector, 2, Ds2 Mini Doorstation Black/Vb, Yale Deadbolt, Touch Screen Sn, 7" Table Top Touch Screen T3 and last but not least a C4 Remote Control Sr260 Blk including all labor, programming and design it is over 15K. My husband is floored that this system has cost this much again in a 2 year span. Is this something we should expect each time? I am very questionable about this system that we put in for X amount of dollars when we built the house and since then have had to upgrade many components and add ons and have spent over 60K (including right now) in the past 8 years! I am a huge fan of having things in my house run on a platform like C4 and would love to have many other areas added but not at this cost each time. I had to vent and ask is should a ticket like i just laid out cost that much? Thanks for listening