PGriffin

HI Control4 told me it is a Software issue with the Controller. I have an EA5 at my site. No Fix is available, they told me to reboot the controller daily. I am rebooting the controller and the Matrix switch at 5 am daily. C4 will issue a patch once they have identified the problem.

Hi I found out that there is a softare bug with the Controller and the AMS16 hardware is fine. This is according to tech support. The fix is to reboot the EA5 controller daily until a fix is available.

Hi thanks. I have a reservation on the dhcp server and I changed to a different address when I installed the new unit. All of the other control4 equipment works just fine and none of them are going offline. Just the Audio Matrix. Thanks for your response

I am experiencing the same problem with a AMS16. I Also reserved my ip address and changed switch Port and patch cable. Also replace the unit. And the matrix is the only device with a problem. I am using OVRC and can see when the unit goes offline. I think there is bad firmware out there. Going to contact tech support again.