IAN1975

Hi to all,

My Pakedge P20 power died yesterday after six years. Can I buy a new one to replace it myself or do I need a C4 technician te replace & integrate in the C4 system?

Thanks!

Ian

"The days of needing pihole are gone. Just use a filtering dns like adguard or even better (more customizable) nextdns. Setup an account with nextdns (free!) and you can add blocking lists and more. Very good, quality, service. Then on your router / dhcp server, push out the nextdns dns servers and you are set. On your c4 hardware, use 1.1.1.1 or 8.8.8.8 for dns and you bypass the restrictions. Done."

I have a  ISP modem/router connected to my Araknis before going into my C4 system? How do I set up Nextdns step by step without affecting the C4 system? I have no experience with this. These are the photos of my current setup...

Thanks!

Ian

Hi msgreenf,

Do you have any recommandation for a hardware ad blocker for the network?

Thanks!

Ian

Happy Holidays to all,

It's boxing day and I want to buy a hardware or device connected to the modem of my ISP (internet service provider) before going into the C4 router to block all the ads on my home network (Wifi and Ethernet), is there a such device that you guys recommend?

I saw there's one called Pi-hole, what are you thoughts?

https://www.raspberrypi.com/tutorials/running-pi-hole-on-a-raspberry-pi/

Thanks!

Ian

Hi to all,

The TS-AM16 comes with features like each zone has two parametric EQs—one for speaker-level EQ and one for room-level EQ. 

How do you setup each zone for each EQ (room & speaker) for the best audio experience possible?

How do you access to that menu from your iPhone with C4 app?

Thanks!

Ian

Hi to all,

Is there a big difference in audio quality and functions between the C4-16ZAMSV3-B and the TS-AMS16?

How much does it cost the TS-AMS16?

Is there a better 16 zones audio matrix for C4?

Thanks!

Ian

Hi Control4Savant,

So it's a used but working C4-16ZAMSV3-B?

Thanks!

Hi Mitch,

What's my best option between changing the power supply that I've never done before or get another unit pre-owned vs new (same model)?

Thanks!

Hi Cinema & Sound,

I think the exact model number is C4-16ZAMSV3-B.

I understand that I have to replace the audio matrix but I don't know if it's the power supply the problem or the switch itself...

After replacing it, is there any integration/programing needed to be done by a dealer? or it will be plug & play...

Thanks!

Ian

Hi to all,

Today I got no sound from my C4 system. The image is fine. I checked the audio matrix and I don't see any blue light in front. Is there an "Power ON" button. I tried to unplug and replug the electrical cable from the back but no use. The amplifiers seem to be fine since there's power ON.

What to do? 

Thanks!

Hi cdcllc,

After doing the tests:

So the none-working SR260 works well in another room.

The working SR260 doesn't work on the Samsung TV 

I think it requires a dealer to pair the remote to he Samsung TV...

Thanks!

Ian

Hi,

My SR260 remote stops working. It doesn't turn on or off my Samsung TV and it doesn't open Netflix or Apple TV. The other remotes are working fine.

My dealer is not responding.

How do I fix this issue?

Thanks!

Ian

On 8/22/2023 at 8:54 AM, Control4Savant said:

Why do you have 2 dealers managing your project? 

Because the old dealer said that he was busy and he doesn't like the city traffic to my house...The other dealer is not too far from my house.

Hi, 

Can I fix my control remote problem with Composer HE if I take a course or a dealer has to do it for me?

I tried with the NEEO remote and same problem as the SR260...

Thanks!

Ian

Hi, 

Thank you for the answers.

Actually, there was an misunderstanding in the beginning that's why the old dealer didn't install the driver for the Hikvision cameras and I had to ask another dealer to do it. I think that the misunderstanding problem was resolved.

The old dealer passed by last week to fix the ethernet cable problems but I forgot to mention the control remote problem. I checked the remote and it's the right room but I didn't try with the NEEO remote yet.

The old dealer said that he's happy to help me if I ask the other dealer to release my equipment registered to the OvrC platform so that it will take less time for him and he will have to send a signal again to pair the TV to the remote...Does it make sense?

I tried to contact the other dealer but no response yet...

Thanks!

Ian

Hi to all,

A new dealer came to my house to install the camera driver for C4 and after that I found that one of my SR260 remotes doesn't respond anymore.

My old dealer told me that probably the ip address has changed and it needs to be paired again but he can't help me because the other dealer puts all my equipment under OvrC platform but I didn't ask for it.

How can I fix this issue for my remote to work again?

Thanks!

Ian

Hi eggzlot,

How do you use that Klein Tools to locate which cable goes to which ethernet outlet jack on the wall?

So if I find the right cable and plug into the switch then the wall outlet should work?

Thanks,

Ian

Hi to all,

Hi!

Probably most can be done remotely. I don't understand why local dealers need to come and see the existant system when they have access to everything on line like the remote dealers?

Remote dealers don't need 1-2 hours to see the system to program...

If I need to install a new component in the system, can a remote dealer guide me how to install it physically by Facetime or similar and they can integrate remotely?

Thanks!

Ian

Hi to all,

My dealer is busy and he's not interested to service me because of the city traffic & commute, so he politely asked me to find another C4 dealer closer to me.

I called two or three C4 dealers and they said that they have to pass by to take a look and evaluate our project for the takeover. Some estimates around two to three hours to study our C4 system without doing anything? Is that normal for that time? 

Thanks!

Ian

Hi,

I have an old cable modem with the ethernet cable plugged into the C4 system and I plan to upgrade the internet with a new cable Helix 2 cable box that can act as a router too.

If I understand well, I will have replace the old modem with the new one and put the new one in bridge mode. The new modem will send the internet signal to the C4 system like before.

Everything should work like before and I don't need an integrator for changing the modem right?

Thanks!

Ian

Hi,

Thank you for the replies. Finally, I turned OFF the stream encryption in the Hikvision NVR and the video works fine in the Control 4 system but no audio. Is it normal because I have audio everywhere in Hikvision? Is there a way to turn ON the audio in the C4 system when watching the cameras?

Ian

In Hik-Connect & SADP, I have to enter the new encryption code to be able to live view. Without the encryption, anyone with Hik-Connect can detect the NVR and access to the cameras live view?

I will double check but I think it's H264.

The default login information is the same.

Strange, it worked in C4 with encryption on before the firmware update just the audio issue in Hik-Connect. Virtual Host was enabled in NVR. If I turn the encryption off in the NVR, will I get other security issues or get hacked?

Thanks!

Ian

Hi to all,

I had an audio issue with Hik-Connect so Hikvision suggest to upgrade to the new firmware in the NVR, the audio issue is gone. But after the firmware upgrade, I saw that the encryption code for live view has changed and I can no longer see live view with the the Control 4 system/Hik-Connect & SADP. I had to change the new encryption code to be able to live view with Hik-Connect and SADP Hikvision. I suspect that the new encryption code has to be entered in the Control 4 system? 

Am I correct? Do I need an C4 integrator the enter the new encrytion code?

Thanks for the help!

Ian