N347RG

If I had HE, what good would it do me if I don’t have log in credentials? Also, would HE allow me to attach C4 to a new WiFi system?

I asked for composer home edition

On 8/26/2020 at 9:16 PM, JSTRONG said:

N34, did the dealer show up and fix all your problems? I’m Gonna guess he didn’t even show up. 

Been a while, but yes they did show up and got me going. I have had a continual string of issues though. About once every 3-4 months I have to have them come back out to fix my system. 
 

Now they are saying my WiFi needs to be updated to improve coverage. Probably true, but then I will have yet another system that I have to have them manage. They are recommending a Ubiquiti Unifi system and want to charge me 3-4 times what I could purchase it’s for directly. They also said they could not give me control of the dashboard. I could do it myself or have someone else install, but then they have said they would not connect my C4 to the new network, so the C4 would be useless. They refuse to sell me Composer so that I can have some control over my system. 

6400 sq ft, single level

8 hours ago, Köhler Medientechnik said:

Do you really need double NAT?

No, I need reliable WiFi that my dealer can not seem to provide. That is the first priority. Second is a stable AV experience that doesn’t require a reset once or twice a week.
 

My WiFi system is Araknis, Router, 2 switches, 2 repeaters. Shitty coverage and speed

11 hours ago, vitali said:

what is your location?

Austin, TX

1 hour ago, vitali said:

. I would check your network setup and equipment. Very cheap router or very expensive managed switch can cause to problems.

My dealer also manages my Router, Switch and WiFi.They only support one platform. They have been out three times to try to improve the coverage and performance. The WiFi is a bigger problem. I bought a new system to add as a dual NAT, which is where this mess started. EVERYTHING was working great. I had blazing fast WiFi. Latency issues with Ring went away, etc. then about 24 hours later Control4 stopped working.  As long as I stick with my current dealer, I will have shitty WiFi and no control over Control4. Will see how things go when they come out tomorrow. 

1 hour ago, OceanDad said:

When you say 'out of sync' can you be a bit more specific ?

Some stuff turns on some stuff does not. Mainly it is the cable boxes that are out of sync with the system. Sometimes it is the LG OLED. If my wife pushes a button and nothing happens or at least nothing happens as quickly as she would like, she pushes it again and there we go.

If I let the batteries die in the remotes, I lose them and have to get my provider to reconnect. Ching Ching. Ridiculous operating model.

Right now, my remotes are not connected and I can not log in with my phone, I get an error saying I don’t have access to my own system. No TV until Monday evening for me. 

1 hour ago, OceanDad said:

Get a great remote dealer from this forum, and a copy of Composer HE

Where do I purchase Composer HE? 

2 minutes ago, OceanDad said:

This system can do amazing things.  I would say that 90% of complaints like yours are fixed by :

 

Perhaps, but my whole house; media room, family room, gym, patio, etc is run off of Control4. When it is down, I have nothing and have to wait on my dealer’s schedule. Control4 is certainly a revenue generator for the dealer, not sure of the value for the end user. 

My AV dealer talked me into the Control4 system. Seemed like a great idea. Problem is that about one per week my wife or daughter pick up the remotes and somehow get everything out sync. I have to turn off the whole system to reboot and get it up and working. I added a new WiFi system a couple of days ago. Set it up as a dual NAT. Should not have had any interaction with Control4.  Everything was working great then yesterday, Control4 stopped working. My dealer told me that it was because of the new WIFi, which is a system they do not support. The soonest they can get out is Monday, today is Friday. this is unacceptable. I have purchased about $30K worth of hardware from these guys and that is the service I get.  I am done with relying of a service provider. If I can’t have control of the system, I want to rip it out.

 What are my options?