nik

Yes you right.  I took picture when it was booting up.  I am checking  controller now.  there is no red triangle.  Only blue power. 

48 minutes ago, SamA2V2 said:

Did you have 4Sight? It would have made a backup of your project.

 

If you do, check your Customer Control4 Account.

No.  I did not have any subscription. And previous owner did have subscription  but He dose not know anything about any back up.  As the dealer was looking after everything.  Who is not replying anymore saying he stopped  work for c4. 

He has moved to different property and has been using new c4 system overthere and also having 4sight subscription for that house.  But can he still access and  download back up for this ( My)  House?  If yes can you pls guide me How he can do it?  

Thanks

Hi, 

Please help me running my system back online. 

I am second owner of my house which already been installed with control 4 system , Lights . intercom,  yale lock , garage door , two camera ( one is door bell ) was running on system . 

I wanted to transfer ownership to my name from previous owner so contacted dealer who installed this all but no luck . He replied once that he is no more c4 dealer. And now he stopped replying . 

I am noob and one day decided to reset it after reading on other forums but misundertood the wording and Had hard reset the controller . now I lost everything.  I had contacted control 4 they could not found my system and was advised that  I need  visit from ac4  dealer . After many contacts a local dealer visited and he was asking for back up files from old dealer othervise everything needs to be reproggramed and it will cost me a lot. I tried asking back up files from the dealer who installed it but as i mentioned no luck he is not replying. So now I lost everything and system is kind of junk at the moment. ( photos attached with system information)

My question is.  is there any way any of you Guys can reprogramme remotely ? ( not even sure weather it can be done ) .  Local dealers are very hard to contact with here in Melbourne , Australia. And no one seems  interesting doing it . 

If its possible to do it remotely I am happy to pay for it if it dosent cost me arms and legs. 

I am noob to control 4 but can do some technicla things . 

Any help or right direction is greatly appriciated ( also happy to pay for the service or yout time )

Thanks