Long story, but basically I have a contol4 system that I got installed years ago (8 or so). I think my installer retired/company went bankrupt. Everything for the most part has been working fine.
My wife 'sleeps' with the remote, and half of the time it never leaves our bed. Our new puppy basically got ahold of the remote and destroyed it. My wife then takes the other remote from the living room, and does the same thing, and so does my dog. Now we have no remotes. Contacted Control4, who gave me a couple of installers names. Got 2 new controllers ordered, and he said the service tech would come to the house and should be able to pull the information from the unit.
Of course nothing is that simple. Apparently the software in my units are 'old' and the installer doesn't have the previous generation composer software. Thus, the two options are to spend hours (3-4 minimum) upgrading the software in my two home controllers, and then downgrading the software in the new hand remotes, and then they still cannot guarantee it will work well. Now they want me to buy 2 new EA1 controllers and spend 4-5 hours installation (hourly charge is $175).
Worst part is that the two wall screens I have have been dead for years (barely worked for 3 years or so), half of the wall light switch has not been working (buttons don't respond to touch), and all my wife (and I) want is a remote control to turn the TV/Dish/Xbox on/off and occasionally use the whole house audio that somehow still works.
Are there any other options (control4 should still have older versions of the composer for the installer to use)?
