NEXTVISION TOMMY

Yes, we have managed switches, carefully configured by the technician who sells us our internet solutions

We installed a Wi-Fi solution with the LUXUL brand, with a Starlink router, a LUXUL antenna controller and the antenna where the HALO is connected is a XAP-1510, which transmits in 2.4GHZ. For information, I made him do the reset manipulation for the umpteenth time today to help him out. Thanks for your help!

Hello, we are C4 reseller, we sold a Halo remote control, with a Core 1, to one of our customers. From one day to another, the remote control goes "OFFLINE" on the Composer software, of course in the latest software version, also for the CORE1 as well as the HALO remote control. When I look on the OVRC PRO portal, I see the "ONLINE" remote control with an IP address, I can also PING it without problems. But the remote control remains unusable for the customer with a message that the remote control is not connected to the network. We have already removed it and put it back on Composer but after 2-3 weeks the same problem occurs. I attach screenshots: https://ibb.co/wcrS2Cc https://ibb.co/T2GR8c8 Thanks for your help, looking forward to reading from you.