Jules

Thank you for your help offering. We are in spring, Tx USA. I’m going to call the dealer in a few hours to see about them releasing the hostage -our home- from the alarm monitoring. We didn’t sign up with the dealer (we just got here), the previous owner did and they’ve been playing lost this entire time re:the alarm monitoring. I think it’s because they’re still in a binding contract with this dealer until the year is up and didn’t bother to inform us. We were thinking we could just use the noise function on the alarm only. We’ve had to figure this out slowly. We come from a home that wasn’t technology integrated. Not even close.

How do I get the monitoring company to stop calling the police when the alarm goes off? I don’t have a contract with this monitoring company/control 4 dealer; the previous owners did and it’s still active.

We recently purchased a home that has a control 4 system. The owner had the lights, music, tv and alarm system connected via this system. We just wanted an audible alarm and so we were using the alarm feature, thinking it wasn’t still being monitored as the previous owners had sold the home to us. Nope! Their alarm service is still connected and being monitored. We wanted the smart home feature but do we need to have a service contract in order to have the tv, lights and just an audible alarm working (no monitoring feature that calls the police)? We’re used to a simple stand alone alarm system where you have the option to have it monitored by a security company or just have an alarm that only makes noise and nothing else. Thank you.