E Price

that is good to know - I'm thinking compatibility and settings is where this is going for sure

Thank you so much I REALLY appreciate your advice and insight. I'm seeking out another dealer now that is here locally.

Also, thank you for the info on the cameras - that helps a lot- makes sense with regard to history - but I should still be able to at least stream them on my app correct?

TBH, I'm very limited on my c4 stuff as far as knowledge and understanding - I have been told so many different things but when I go to my app and pull up System Info there is a line for Director Version - is that what my version is? And is it something that is secure or ok to post here?

Yes OS3 and tbh im not sure what my cameras are but the component in my equipment room for the cameras is LTS. My dealer told me that c4 isnt really for managing cameras, (????)...only streaming...well not only are they not streaming but why is there a history option on the app in my cameras if I xant go back and look at even a short history on my app???? I think ive been duped really bad.

Thank you. I have a little programming background so Im hoping to be able to transition easy....I am feeling so stupid letting it go this long. Thanks for input. *disclaimer* i have only just now joined this group so I have no idea if my responses were making it to the author of each input so I copied and pasted here. Im a bit of a virgin when it comes to these forums. Sorry

Thank you. I have a little programming background so Im hoping to be able to transition easy....I am feeling so stupid letting it go this long. Thanks for input.

Thank you. Thats what I thot

Thank you

Im not sure who OP is, but if you meant EP, i.e. me I promise you I am not. I have had three years of hell and thought it was C4 all this time, until I found and consulted with another dealer. I'm just trying to figure out how bad this situation is and now I see. Ive spent over 100k on my smart home components and have dealt with nothing but issues and am just now figuring out what the real probelm is. Im fairly tech savvy and now realize its not me nor my equipment after getting everyones input. This has been EXTREMELY helpful and liberating. Thanks everyone.

I just found out after having c4 for three years about Composer HE. I've asked my dealer to give me a subscription so I can manage some of my own settings etc. He is telling me that composer he is a nightmare and referred to it as a dumpster fire and instead gave me access to his Pro account which I thought was quite surprising. Is anybody else having issues with Composer HE? Can anyome find a reaaon why my dealer doesnt want to sign me up for it? I'm sick of having all sorts of"bugs" all the time and not knowing whether my issues are really being addressed or not. Hellllp!

I hardly ever can see my cameras streaming on my c4 app (using Android). When they do become visible its after many many minutes of spinning/loading. But hardly ever do they show up at all. My dealer says its an android thing ( I have the youngest version of Android Samsung) but everyone else related to C4 disagrees and tells me it's a programming issue. Does anybody else have this issue that uses an Android operating system? This is not the only issue that I have with the app it's one of many but I'm trying to get to the bottom of this very specific issue. Basically my dealer has me using several third party apps to see my cameras or do other things that I thought my C4 app should do. Is this normal?