HomeFree

Hi all, We're considering a project in the UAE and working through the list of stuff we'd need to integrate with C4. Any advice on working in Dubai in general would be appreciated but I'm interested to learn if anyone come across/had experience with: beIN Set top boxes https://www.bein.com/en/receivers/ Etisalat the ISP Mekar FCUs ...CoolAutomation integration not possible Have attached a couple of pics of the 'comms cabinet' (don't think I'll be getting a CORE5 in there!) and various devices. Looks like someone has already had a go at fitting a UniFi Dream Wall (which doesn't fit!) which we'll likely replace with a UDR/UDM Pro and separate switch, also need to integrate 5x Sonos Amps, 4x Samsung TVs and a QSX system but they're the least of my worries!

Chime is unresponsive again I'm afraid. I've attached a screenshot of the settings for the switch it is connected to. Do you think there is any milage in placing it on it's own VLAN or isolating it from other devices on the network?

Visited site this morning having made the changes you suggested and Chime is still functional! I won't call it solved just yet but your STP advice has definitely improved the situation...so thank you.

Thanks Andrew, never encountered those funky IP addresses but I've just killed STP on the ports of all C4 products remotely and will be back on site tomorrow to see if it has had any affect. Will report back!

STP, only because we have Sonos on the network. Switch priorities are 4096 on the 24p and 8192 on the 8p.

RMA what?

We’ve been having a serious argument with a C4 PoE Chime on a UniFi network for about a week now… yes… one door bell… one week… try explaining that to a client. We’ve troubleshot it to the extent of our abilities in house and have also exhausted Control4’s technical support who cite UniFi as the issue. Although I agree with them on this occasion it’s always frustrating to get to the ‘not our problem’ solution and that insulting support ticket resolved email! The problem is this: Chime works fine for 90 minutes to 2 hours, after this the Chime stops giving any ‘dingdong’ audio feedback on the button press and no longer makes an intercom call to the T4 touchscreen we need to to call inside. A power cycle resolves the issue for another 90 minutes to 2 hours. The setup: 1) UniFi UDM Pro in the rack connected by DAC to: 2) Unifi USW-24-PoE in the rack (EA-3, T4 and other C4 stuff connected here) connected by CAT6 to: 3) UniFi USW-Lite-8-PoE at the gate to the property (Chime connected here) Troubleshooting: - Checked that everything is latest sw/fw. - Fixed misconfiguration with STP switch priorities - Defaulted Chime, removed from project, reinstalled. - Exchanged Chime for another brand new one to rule out hardware fault. - Exchanged Lite switch for an older US-8-60W to rule out physical problem with switch…no difference. - Temporally connected original Chime to the 24p switch in the rack which has enjoyed 100% uptime. So, we are now confident that the problem is with the second switch. But we have no idea what aspect of the second switch and clearly Control4 don’t either. Any ideas or words of wisdom from other dealers would be greatly appreciated!