Hello all,
I am currently experiencing an issue that I cannot resolve. It even had the c4 tech support guys stumped.
I have a newly replaced, Xfinity XiD-P, cable box connected to an EA1 via IR that is extended via cat6. This system is controlled with a SR260 remote.
While scrolling through channels in any direction within in the guide, I will intermittently receive a random digit input that causes the box to think that i am beginning to type in a channel number.
For example, a button sequence could look as follows;
guide, down, down, down, down, down, [RANDOM DIGIT]
Occasionally, the guide will just keep scrolling in the direction of the last press without any further input:
input:output, input:output. input:output,output,output,output...
This occurs via the dpad on the remote, as well as directly through the driver in composer, ruling out the remote entirely.
The issue is extremely intermittent, but constant, and causes the client to have to back out of the guide and lose progress.
I have attempted:
a myriad of different drivers
different IR ports and new IR cables, alternate conductors on the cat6 cable
new xfinity cable box from cisco to pace
reset the ioserver
setup logging on ioserver and captured the occurrence somewhere in the exported file
edit:
newest x1 IR driver from control4
OS 3.4.x
walked the IR all over the front of the box
Please advise.