[Resolved]Control4 Cloud Services Stability Improvements

[msgreenf]

Jan 5, 23:30 EST
Completed - Control4 Cloud Services are stable. We will closely review what occurred and adjust course before a future improvement attempt. We apologize for any negative impacts.

Some customer controllers may not automatically reconnect to the cloud. OS 3.2.4+ will reconnect within 1 hour. Older OS will reconnect steadily in subsequent hours. If necessary a controller restart will force a reconnection.

Your Snap One Engineering Team

Jan 5, 23:01 EST
Update - Roll back completed as anticipated. Stabilization efforts remain underway. Some customers may experience sporadic connectivity to Control4 Cloud Services. Full stabilization is our highest priority. We apologize for any negative impacts.

Jan 5, 22:00 EST
Update - We have encountered unexpected issues. We are in process of rolling back improvements. The roll back is expected to take ~10 minutes. Afterward systems will stabilize for up to ~60 minutes. We apologize if you are experiencing a negative impact.

Jan 5, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 5, 20:30 EST
Update - Maintenance will begin as scheduled on Wednesday January 5th at 21:30 US EST.

For this maintenance Snap One will deploy infrastructure changes to improve cloud stability, performance, and resiliency. These improvements lessen the risk and impacts of Snap One’s cloud to regional outages, such as the Dec-7 Amazon AWS event.

We will perform these changes in iterative steps that carefully move customers from existing to improved infrastructure. We have planned this effort to have no impact.

Action Required
No customer or partner action is anticipated. If an unforeseen impact does occur the issue should self heal within minutes. We will share updates on status.snapone.com.

Jan 3, 13:38 EST
Update - Maintenance has been rescheduled to Wednesday January 5th at 21:30 US EST, pending additional testing.

Dec 20, 20:03 EST
Update - Today's Control4 Cloud Services stability improvements have been rescheduled to Jan-3. We shifted timing as a result of extensive pre-maintenance testing outcomes that did not meet our high bar for quality.

Dec 16, 19:58 EST
Scheduled - On Monday Dec-20, Snap One will deploy infrastructure changes to improve cloud stability, performance, and resiliency. These improvements lessen the risk and impacts of Snap One’s cloud to regional outages, such as the Dec-7 Amazon AWS event.

We will perform these changes in iterative steps that carefully move customers from existing to improved infrastructure. We have planned this effort to have no impact.

Action Required
No customer or partner action is anticipated. If an unforeseen impact does occur the issue should self heal within minutes. We will share updates on status.snapone.com.

View the full article