I recently had our C4 upgraded from OS2.10.6 to OS3.1.1 Part of our system contained a 2n IP Verso Door Station. This had worked perfectly. Pressing the call button would ring our touch panels and call out to our mobiles (via 2N cloud subscription service). We could also call from the 2N app on our mobile to the door station and get an audio+video connection - very useful if you didn't answer the call in time.
When we upgraded to OS3, we installed the new 2N driver. All IP Person firmware is up to date. The new driver is supposed to work with C4's IntercomAnywhere app (we have a 4sight subscription). We have discovered various problems:
The answering the call we get a picture which then goes off saying "Poor Connection. Continuing with audio. Video will return when the connection improves". The picture then improves for a second or two and the whole thing just keeps repeating. This is the same whether we answer the call on one of our touchscreen panels or on our mobiles. It worked perfectly before we upgraded so I very much doubt it's any sort of hardware problem.
IntercomAnywhere lists the door station (and the touchscreens). However, if I try calling from my mobile to the door station, nothing happens. The app says it is "calling" but nothing happens on the door station. Turning on the C4 driver debug, nothing shows up in the debug window. Eventually the app will come up with "Not Answered".
If I use my old 2N app to call the door station, the door station tried to answer the call however C4 also sees the incoming call to the door station and interferes! The driver debug window shows C4 sending a Call Reject message which then terminates the call from my mobile.
All I want is the functionality I had before upgrading. As a bonus, if I could use the IntercomAnywhere app to do the same as the 2N app then I'd save my 2N subscription. However, with poor picture quality issues and not being able to call the door station the whole thing is very frustrating.
Has anyone else experienced any of these issues? Are there some magic settings that might help?
Any advice greatly appreciated!!!
Anthony