tcrec Posted December 3, 2013 Share Posted December 3, 2013 My mac won't connect to myHome. "my.control4.com device is not authenticated to work with your account"I'm on the same network as the controller. I have an unlimited site license. The Mac shows up on the list at https://customer.control4.com/devices. I can disable it and re-enable it.. but I still get the error. I'm running OSX 10.6.8 on my Mac and the "myHome PC" downloaded from control4's site. Link to comment Share on other sites More sharing options...
msgreenf Posted December 3, 2013 Share Posted December 3, 2013 Is it a recent version of my home?Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
tcrec Posted December 4, 2013 Author Share Posted December 4, 2013 I guess... got it from the C4 site/downloads when I login to my.control4.com.(It kind of bothers me that it's called myHome PC.. it should be called myHome Mac!) Link to comment Share on other sites More sharing options...
tcrec Posted December 4, 2013 Author Share Posted December 4, 2013 I think I'm running 1.8.2 version of Control4. Link to comment Share on other sites More sharing options...
msgreenf Posted December 4, 2013 Share Posted December 4, 2013 I think I'm running 1.8.2 version of Control4. That could be your problem. I think you have to be on v 2 or greater to use the version off the website. Link to comment Share on other sites More sharing options...
tcrec Posted December 4, 2013 Author Share Posted December 4, 2013 I think you're right. Just saw this thread, too:http://www.c4forums.com/topic/10480-does-control4-my-home-for-pc-work-on-version-182/ Link to comment Share on other sites More sharing options...
tcrec Posted December 4, 2013 Author Share Posted December 4, 2013 Yes,, I need to update my Control 4 OS before this is going to work... page one of the DOC00003_RevB_C4MyHome_SetupGuide_Dealers.pdf setup guide says : Supported Apps Control4® MyHome-PC/Tablet• Control4 MyHome app for Windows and MacPC and Tablet (Control4 OS 2.0.1 or later andAdobe Flash) Link to comment Share on other sites More sharing options...
msgreenf Posted December 4, 2013 Share Posted December 4, 2013 Most likely you need new hardware to upgrade to 2.5.2 (current)Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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