bhome Posted June 11, 2008 Share Posted June 11, 2008 My 10.5" touchscreen remote will not work at all. When powered on, it gets past the LILO boot screen and shows the white screen with the logo and "please wait" but then does nothing for approximately 10 minutes. After that point, the screen turns black and does not respond to anything at all. Only the power and battery charging lights show up (they're green), the wireless signal light is out. Also, the white loading screen is slightly off and has a gap at the bottom of the screen. It's firmware had just been updated when it first showed the symptoms - after updating it was a black screen that would do nothing. Resetting it and restarting it does nothing either. Any way to re-update the firmware without the dealer involved? (The dealer did the firmware update). Link to comment Share on other sites More sharing options...
danlevine Posted June 15, 2008 Share Posted June 15, 2008 You may want to RMA the flash chip and just get a new one. This happens on the 10.5 once and a while, there is a little flap that opens and the memory chip slides out.Dan Link to comment Share on other sites More sharing options...
bhome Posted June 15, 2008 Author Share Posted June 15, 2008 Thanks. Where do I go to RMA it? The Control4 website isn't much help. Link to comment Share on other sites More sharing options...
danlevine Posted June 16, 2008 Share Posted June 16, 2008 You must RMA it through a Dealer. Link to comment Share on other sites More sharing options...
punkrock Posted June 17, 2008 Share Posted June 17, 2008 Ive been able to clone the flash from another 10.5 then run a usb restore and blammo... all back to normal. just for fun on one we installed windows pe, and got xp embeded to boot. with a 2 gb flash card you can put quite a few things on there. I recomend a faster flash card too like the san disk ultra 2 ones. Link to comment Share on other sites More sharing options...
bhome Posted June 18, 2008 Author Share Posted June 18, 2008 How did you get the drive cloned? Do you by chance still have access to working files? I've figured out how to read the contents of the flash drive from the 10.5, but writing may be risky... The only software I found that can read the drive states that writing may cause data corruption... Software recommendations may be nice. (I run Vista) Still, it doesn't work at all as is and I've already copied the files off of the drive.If I was to install Windows as you say, would it even work with the rest of the system? I wouldn't think so - in which case all I would have is a small & slow touchscreen computer...Could I send/upload the files and/or somehow check if the problem lies in the files themselves? Starting the 10.5 up without the flash drive works as I would expect - it warns that no boot device was found. A blank flash card just results in a flashing cursor... The flash drive itself works fine - at least when reading from my computer. Link to comment Share on other sites More sharing options...
sawc4 Posted March 6, 2010 Share Posted March 6, 2010 I have a 10.5 inch screen that was modified (by someone else) and I would like to restore the 512 MB card to its default. Does someone have the image and could they recommend a program to backup and transfer the proper control4 files? My XP laptops says the card is not formatted, I assume it is in a raw format that a 3rd party app could read, but XP cannot. The back of the motherboard has a sticker MB MiHome C10 V1.1 if that makes a difference.Thank you!! Link to comment Share on other sites More sharing options...
henniae Posted March 6, 2010 Share Posted March 6, 2010 I have a 10.5 inch screen that was modified (by someone else) and I would like to restore the 512 MB card to its default. Does someone have the image and could they recommend a program to backup and transfer the proper control4 files? My XP laptops says the card is not formatted, I assume it is in a raw format that a 3rd party app could read, but XP cannot. The back of the motherboard has a sticker MB MiHome C10 V1.1 if that makes a difference.Thank you!!It will probably difficult to get the card image. If you are familiar with Linux and had the image you could probably copy it. Link to comment Share on other sites More sharing options...
sawc4 Posted March 7, 2010 Share Posted March 7, 2010 I don't have Linux installed on any of my PCs. I am hoping that someone has a working image out there that could send it to me, and knows of a utility that runs on Windows XP to transfer the image to the card. Link to comment Share on other sites More sharing options...
RyanE Posted March 7, 2010 Share Posted March 7, 2010 While it's possible to dd the image from a working card and onto a non-functioning card, the procedure Control4 supports is for a dealer to RMA the card, if not the unit.They don't provide just the image to be able to dd it onto the new card.What model is it? Is it an in-wall unit, or a WiFi (portable) 10.5"? do you know if it's a v.1 or a v.2 10.5"?RyanE Link to comment Share on other sites More sharing options...
sawc4 Posted March 7, 2010 Share Posted March 7, 2010 Hi Ryan, it is an in-wall unit and I believe it is v.1. I used to work for a dealer a couple years ago and I could have them RMA the card I guess. I just assumed it would be easier to get an image of the card from someone else and transfer that to my 512MB card. If no one has it or will not provide I will talk with my old company and have them get me a new copy I guess. We are still on great terms.Jason Link to comment Share on other sites More sharing options...
RyanE Posted March 7, 2010 Share Posted March 7, 2010 Yeah, the in-wall 10.5" there's only one version.RyanE Link to comment Share on other sites More sharing options...
sawc4 Posted March 31, 2010 Share Posted March 31, 2010 Thanks again Ryan, the 'dd' Linux utility worked great. I got my 10.5" in-wall and one other person's up and running. I had to take that image and then use the USB stick to get it back down to an earlier version. It is currently at 1.6. I took another backup using 'dd' and copied it to the other person's screen. Now I just need to do the same for the other devices I received. (old controller (has 4 video sync inputs and option for external ant. vs. my other controller with 6 video sync inputs and no external ant.), relay extender (old one), and a 4" POE touch screen controller). I see these other devices run off a USB thumb drive so same method should work for those. I will see if I can get images from other people I know with Control4 hardware, otherwise if you want to help me out that would be awesome.Thanks again. Link to comment Share on other sites More sharing options...
RyanE Posted April 1, 2010 Share Posted April 1, 2010 None of the other units have CF cards to pull out and get the image from.The old controllers don't necessarily support USB restore stick functionality, and the contact/relay extender definitely won't.The mini-touch (4" screen) *may*, if it's updated to a later version.RyanE Link to comment Share on other sites More sharing options...
markhardie Posted April 28, 2010 Share Posted April 28, 2010 Hi troops, got the same problem. Anyone have a copy of the V1 software on the CF card? Link to comment Share on other sites More sharing options...
c4pa Posted May 27, 2010 Share Posted May 27, 2010 Same problem here. Although I believe mine is due to the power supply issue that I had. Anybody have success fixing this? I tried pulling the battery and Flash card, no dice. Thanks guys. Link to comment Share on other sites More sharing options...
RyanE Posted May 27, 2010 Share Posted May 27, 2010 Are yours in-wall units, or wi-fi units?RyanE Link to comment Share on other sites More sharing options...
c4pa Posted May 28, 2010 Share Posted May 28, 2010 Are yours in-wall units, or wi-fi units?RyanEWifi. here. V1. Had an incorrect power supply giving too little power. Link to comment Share on other sites More sharing options...
RyanE Posted May 28, 2010 Share Posted May 28, 2010 I don't have the firmware for the wifi, and don't own one. Sorry. Your best bet is to go through a dealer to get a replacement CF card.RyanE Link to comment Share on other sites More sharing options...
c4pa Posted June 1, 2010 Share Posted June 1, 2010 that's what I thought. thanks ryan. Link to comment Share on other sites More sharing options...
akg4y Posted June 1, 2010 Share Posted June 1, 2010 So the 10.5" V1 portable has both the CF card and a USB port? Where is the USB port, I dont even see that on mine (I checked under all of the flaps... theres a port labelled RS-232 but it doesnt look like a typical RS-232 connector.)My 10.5" V1 boots up but says 'Unable to load navigator.' This happened after my dealer upgraded everything in the house from 1.7.? to a newer 1.7.4 and then promptly abandoned the project, leaving me stuck with a non-functional piece of expensive equipment. Link to comment Share on other sites More sharing options...
henniae Posted June 2, 2010 Share Posted June 2, 2010 So the 10.5" V1 portable has both the CF card and a USB port? Where is the USB port, I dont even see that on mine (I checked under all of the flaps... theres a port labelled RS-232 but it doesnt look like a typical RS-232 connector.)The USB port is inside the unit. The WiFi card is plugged into it. Link to comment Share on other sites More sharing options...
c4pa Posted June 2, 2010 Share Posted June 2, 2010 So the 10.5" V1 portable has both the CF card and a USB port? Where is the USB port' date=' I dont even see that on mine (I checked under all of the flaps... theres a port labelled RS-232 but it doesnt look like a typical RS-232 connector.)[/quote']The USB port is inside the unit. The WiFi card is plugged into it.Not that I want to disagree with henniae, but. . . Not on mine it isn't? There is nothing plugged into mine and it is visible on the network. I'm guessing there are two? It is on the top in the middle next to the one with the reset button and I think the serial. there is a screw that you must remove - a longer than you would expect screw. then you have to pop out the cover. Link to comment Share on other sites More sharing options...
henniae Posted June 2, 2010 Share Posted June 2, 2010 So the 10.5" V1 portable has both the CF card and a USB port? Where is the USB port' date=' I dont even see that on mine (I checked under all of the flaps... theres a port labelled RS-232 but it doesnt look like a typical RS-232 connector.)[/quote']The USB port is inside the unit. The WiFi card is plugged into it.Not that I want to disagree with henniae, but. . . Not on mine it isn't? There is nothing plugged into mine and it is visible on the network. I'm guessing there are two? It is on the top in the middle next to the one with the reset button and I think the serial. there is a screw that you must remove - a longer than you would expect screw. then you have to pop out the cover.I have never actually disassembled one. I thought I had read that the WiFi was USB. I am probably mistaken. Link to comment Share on other sites More sharing options...
akg4y Posted June 26, 2010 Share Posted June 26, 2010 Looks like Im having the same problem as the initial poster... if anyone has a V1 10.5" and can get me the CF card image I would greatly appreciate it.. as you can see from my signature, my current dealer is terrible (and in fact has taken 3 of my dimmers from me which he was supposedly "RMAing", so I am weary of RMAing anything else). Link to comment Share on other sites More sharing options...
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