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Dealer Toolz- Freshdesk

HTI Customs

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Latest installment of Dealer Toolz:

Freshdesk integration: Freshdesk is helpdesk software to help manage client support requests and allows for a uniform paper trail across the company.

What our driver does (for now): Simply creates a new support ticket from the actions tab.
How would i use this: Create a custom button that says "Tech Support", "Contact Us" "Whatever you want"
Why would i use this: A simple way for clients to initiate contact to your company without the texts, phone calls or emails going to 5 different people or places.
Do i need to create an account for each client? NO. Once the ticket has been created, if an existing user does not exist the helpdesk software creates the account automatically and will email the client directly with: Confirmation that a ticket has been created/ a hyperlink to complete their account profile ect.

If you ARE using freshdesk then give it a try!

Freshdesk Driver

Freshdesk Service

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