Tgdc Posted May 25, 2016 Share Posted May 25, 2016 I purchase a home with a C4 system already installed. When I had a dealer log in remotely to make some changes, he can not see the Zigbee network in Network Tools in Composer Pro. Even having him log in via Teamviewer to my local machine and run ComposerPro from there didn't help. It is particularly odd sine (most) of the devices seem to be working so there must be come communication between the HC800 and the zigbee switches. Does Network Tools require a particular set of ports or protocols to discover the network that might be getting blocked by my switch or something like that? Is there an alternative tool to use to discover the network so we can make changes? Link to comment Share on other sites More sharing options...
Tgdc Posted May 25, 2016 Author Share Posted May 25, 2016 As an update: if we leave the Network Tools open on "Routing Tree" two entries eventually come up. Both say "Unknown Zigbee Server". I'm guessing they are the servers running on my HC800 and HC250 but why doesn't ComposerPro know that that is what they are and see the rest of the tree? Link to comment Share on other sites More sharing options...
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