Digital Media shutting off in other rooms

[Brianb]

I have a client with 2 pandora accounts.  I have buttons on the keypads set to start a station in each account.  When one account is playing in one or multiple accounts and i press the button to start the other account in another room it shuts off all the other rooms playing the other stations.  The only code is "play station 83939393939 eagles radio" .  I selected it through broadcast audio

[msgreenf]

Do you have multiple audio routes for out of controllers for digital audio?

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[Brianb]

Yes, I have 2.  When I use the app I can get 2 stations playing in different rooms, but when I press the buttons it shuts off the other rooms.  It's really strange.

[Brianb]

I've tried programming it through the pandora account as well, selecting the specific station in the specific room, and it still turns off.  After just doing some testing just now, getting 2 stations going is inconsistent.  sometimes it works, sometimes it doesnt.

[Brianb]

You asked if I had them out for digital audio.  I assumed you meant digital media, but just to make sure, both are going out stereo into a 16x16 matrix

[d1amund]

Check connections for the controller, do you have both outputs bound? Check to make sure digital media and Pandora isn't hidden in any room. Un-bind connections out of controller. Reboot director. Swap cables out of controller, re-bind, power off all rooms, refresh navs. What happens now?