sirwin6161 Posted December 14, 2008 Share Posted December 14, 2008 I have a 4" wifi mini touch ver 1.2.4.48 that I attempt to upgrade to 1.7 - the upgrade stalled mid way with this error Dec 12 20:19:25 - Downloading Watchdog Timer Control Program Dec 12 20:19:25 - Command finished with return code (1): /usr/bin/wget -P /var/cache/upman/ http://192.168.0.13/minicontroller/watchdogd_1.6.0.1_arm.deb Dec 12 20:19:25 - Process return code is 1 Dec 12 20:19:25 - Downloading Package watchdogd Failed, attempt 1 of 3 Now the device is stuck in a perpetual "Updating ... Please Wait" White Screen - I can ping it , telnet to it, but navigator and control port are both in an offline state. The device can be identified, but will not show up in System Manager.I attempted to completely reinstall with a USB stick through the HTC Controller - back to version 1.3.2.230 but it fails quickly stating that there is a download package failure. I understand that the 1.2.4.48 ver of MT does not support bootable USB directly on the device. Any recommendations on how to wipe and replace the MT back to a bootable OS ?PS .. my dealer was Magnolia and they are no longer supporting C4 for me .. I cannot even find anyone who knows what they set the telnet password to so I am not able to work at the OS level to manually upload packages.Thanks for any advice ! Link to comment Share on other sites More sharing options...
RyanE Posted December 14, 2008 Share Posted December 14, 2008 Typically, if you leave Update Manager trying to update the device, it should succeed eventually, but going from a 1.2.x system to a 1.3.x system, I'm not sure if that's the case. The 1.2.x to 1.3 update is not one I would suggest a non-dealer try.Unfortunately, as you're not a dealer, you can't call Control4's tech support line.You may have to 'get a dealer' to get it fixed.RyanE Link to comment Share on other sites More sharing options...
sirwin6161 Posted December 14, 2008 Author Share Posted December 14, 2008 thanks Ryan,Update Manager fails with an explict error stating that it cannot continue. Can I use RestoreUSB Stick to recover the device ?12/13/2008 18:20:31 Device Mini Touch Screen(192.168.1.11):Downloading new update information12/13/2008 18:20:31 Device Mini Touch Screen(192.168.1.11):Downloading new update information12/13/2008 18:20:31 Device Mini Touch Screen(192.168.1.11):Error downloading update information. The update will be attempted again later.12/13/2008 18:20:31 Device Mini Touch Screen(192.168.1.11) failed because it reported a status of downloading_info_package_failed. Error downloading update information. The update will be attempted again later.12/13/2008 18:20:31 Device Mini Touch Screen(192.168.1.11) failed because it reported a status of downloading_info_package_failed. Error downloading update information. The update will be attempted again later.12/13/2008 18:20:43 Disk space avail = 17530470412/13/2008 18:20:43 Updated: 0 Failed: 112/13/2008 18:20:43 Update Package Manager cleaning up ...12/13/2008 18:20:43 Finished site update attempt12/13/2008 18:20:43 Device Mini Touch Screen(192.168.1.11) needs updating.12/13/2008 18:20:43 Received restart update timer id 28333 Link to comment Share on other sites More sharing options...
RyanE Posted December 14, 2008 Share Posted December 14, 2008 How long did you let it run to try the update?I'd give it overnight, see if it can make it work before trying something manual.I think your assessment was right, I don't think you can do the USB Restore on devices running 1.2.x software.RyanE Link to comment Share on other sites More sharing options...
PeterM1 Posted December 15, 2008 Share Posted December 15, 2008 How long did you let it run to try the update?I'd give it overnight, see if it can make it work before trying something manual.I think your assessment was right, I don't think you can do the USB Restore on devices running 1.2.x software.RyanEIs the MTS flash embedded in the motherboard? I've successfully recovered 1.2 10.5 panels (no USB boot) by mounting the SD card directly on Ubuntu and going manually through the install script process. Link to comment Share on other sites More sharing options...
RyanE Posted December 15, 2008 Share Posted December 15, 2008 Flash memory on the MTS is on-board, not an SD or CF card, like it is on the 10.5".RyanE Link to comment Share on other sites More sharing options...
sirwin6161 Posted December 15, 2008 Author Share Posted December 15, 2008 The update fails within about 15 minutes with a specific error message, stating that the device is waiting for the previous update to complete. Nothing is ever written to the update logs for the MT since the failure. Part of the issue with the ver1 of the MT is the USB onboard is used for the WIFI network. I am not sure how you would control the unit if you had to use the USB as a mountable partition. Ill take the device into the store and see if they have the ability to re format to factory. Link to comment Share on other sites More sharing options...
ronbowalker Posted May 30, 2009 Share Posted May 30, 2009 So what was the final diagnosis on this issue? Repaired? Link to comment Share on other sites More sharing options...
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